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Replacements

synced May 21, 2:57 PM
Spiking SKUs
Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26
SKURecentBaseline/movs Baseline
20633
20633
183.02.0×
94084
94084
131.62.8×
40524
40524
122.02.0×
16577
16577
80.893.0×
94427
94427
81.41.8×
Regressing vendors
Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26
No vendor meets the regression threshold (≥5 recent, ≥1.5× baseline).
Hot control numbers
Recent: Mar '26 – May '26 · BU/vendor filters don't apply (control facts aren't tagged)
SKUControl #VendorRecentShareBaseline
94828
94828
048584YUDSHENG CO., LTD.1381%8
20633
20633
048631S. KIJCHAI COMPANY LIMITED739%2
42820
42820
048594YUDSHENG CO., LTD.778%5
20633
20633
048643-SKCNEW—739%—
94594
94594
048819NEWCHOKCHOKUL COMPANY LIMITED646%—
94084
94084
048831-KSNEW—646%—
33517
33517
048766YUDSHENG CO., LTD.542%1
SKU
20519×
Business unit
WINWBCWBKAll
Window
6 months12 months2 years
Stack by
NoneSKULocVendorControl #Reason
43 replacement items in window — 0.627% of 6,860 units sold across 17 buckets.
Rate = replacement items ÷ units sold (parthist). Sold counts aren't BU-filtered, so rates may be slightly off when a single BU is selected.
Top SKUs in window
SKUItems
20519
20519
43
Replacement requestsindividual records from CS, with damage photos
27 records
  • 2026-04-20118323—·Winsome·JONATHAN DAWDYUPSCompleted
    • 20519
      20519
      ×1part E · BACK PANEL ctrl 048907-SKCvendor SKC
  • 2026-04-101182869944 AMAZON.COM SERVICES LLC·Winsome·Susan JuntunenUPSCompleted
    Please replace one front panel as in my attempt to understand the instructions for page 9, I damaged it. I still don't understand page 9 step 2 and am unable to assemble the other drawers. Please provide a better description. In particular, how do the HH go? Is it top goes screw on top towards the front and bottom goes on side piece? Because that is what it looks like and that is what I did but it broke through the front panel. I attempted it the other direction and it doesn't fit snug. Please help me to understand. This piece is made out of chip board and easily damaged. Thank you in advance!!
    • 20519
      20519
      ×1part F · Front Panel (Drawer)ctrl 048740vendor SKCDamaged
  • 2026-02-271180969944 AMAZON.COM SERVICES LLC·Winsome·Annette NewkoldUSPSCompleted
    Either screw size is too small or predrilled holes are too large. Screws drop into holes without screwing them to put drawer slides on
    • 20519
      20519
      ×36part Ll · Small screwctrl 048683vendor SKCDefective
  • 2026-01-281179439944 AMAZON.COM SERVICES LLC·Winsome·Cynthia Kirkland WebbUPSCompleted
    • 20519
      20519
      ×1part E · Back Panelctrl 048683vendor SKCDamaged
  • 2025-12-301176879944 AMAZON.COM SERVICES LLC·Winsome·Judy Elaine BlackburnUSPSCompleted
    Rec'd 1 damaged wheel. The wheel rolls but the plastic pieces surrounding the wheel don't stay attached to the wheel at all. It seems like the plastic center opening is too large to fit the post(?) in the wheel. It makes the wheel unstable.
    • 20519
      20519
      ×1part O · Wheelctrl 048683vendor SKCDefective
  • 2025-10-07117121—·Winsome·Andrew LeinsUSPSCompleted
    • 20519
      20519
      ×2part O · WHEELctrl 046657-DIvendor SKC
    • 20519
      20519
      ×2part P · LOCKING WHEELctrl 046657-DIvendor SKC
    “PP - 005288078 - OK”
    “PP - 005288078 - OK”
  • 2025-09-291170759762·Winsome·Peter NoriegaUSPSCompleted
    • 20519
      20519
      ×4part HH · cam lock screw shortctrl 048155vendor SKCMissing
    • 20519
      20519
      ×4part DD · small wood dowelctrl 048155vendor SKCMissing
  • 2025-07-24116701—·Winsome·PAXTON SVANDAUPSCompleted
    • 20519
      20519
      ×1part I · BACK PANEL DRAWER ctrl EC-R4-048185-DIvendor EASTCOAST
  • 2025-07-18116656—·Winsome·JEFFREY CRUTCHFIELDUSPSCompleted
    • 20519
      20519
      ×10part HH · CAM LOCK SCREW ctrl R4-048156-DIvendor SKC
  • 2025-05-21116330Amazon·Winsome·JOSE CLAVIJOUSPSCompleted
    • 20519
      20519
      ×4part O · Wheelctrl 048185vendor EASTCOASTMissing
    • 20519
      20519
      ×4part P · Locking Wheelctrl 048185vendor EASTCOASTMissing
  • 2025-05-12116273Amazon·Winsome·Debbie SumarnaUSPSCompleted
    • 20519
      20519
      ×2part HH · Cam lock screw (short)ctrl 048025vendor SKCMissing
  • 2025-03-241159819944 AMAZON.COM SERVICES LLC·Winsome·Daniel RazmjouUPSCompleted
    The holes on the back panel were misaligned, which caused the drawer to become unstable and affected the overall firmness of the structure. I would prefer to receive replacement parts for the drawer rather than returning the entire item. I contacted Amazon Support to contact you regarding this matter last week and it seems like it was ignored.
    • 20519
      20519
      ×1part F · Front Panel - Drawerctrl 048156vendor SKCDefective
    • 20519
      20519
      ×1part G · Left Panel - Drawerctrl 048156vendor SKCDefective
    • 20519
      20519
      ×1part H · Right Panel - Drawerctrl 048156vendor SKCDefective
    • 20519
      20519
      ×1part I · Back Panel - Drawerctrl 048156vendor SKCDefective
    • 20519
      20519
      ×1part J · Bottom Board - Drawerctrl 048156vendor SKCDefective
    • 20519
      20519
      ×1part K · Drawer Rail - Leftctrl 048156vendor SKCDefective
    • 20519
      20519
      ×1part L · Drawer Rail - Rightctrl 048156vendor SKCDefective
    • 20519
      20519
      ×1part M · Drawer Guide - Leftctrl 048156vendor SKCDefective
    • 20519
      20519
      ×1part N · Drawer Guide - Rightctrl 048156vendor SKCDefective
  • 2025-03-201159579944 AMAZON.COM SERVICES LLC·Winsome·Linda Gene BrownUPSCompleted
    all five sets of drawer rails have dents in them.
    • 20519
      20519
      ×5part K · drawer rail leftctrl 048025vendor SKCDamaged
    • 20519
      20519
      ×5part L · drawer rail rightctrl 048025vendor SKCDamaged
    • 20519
      20519
      ×5part M · DRAWER GUIDE LEFTctrl 048025vendor SKCDamaged
    • 20519
      20519
      ×5part N · DRAWER GUIDE RIGHTctrl 048025vendor SKCDamaged
  • 2025-02-06115664—·Winsome·Hammad JaveriUSPSCompleted
    • 20519
      20519
      ×2part P · LOCKING WHEELctrl 043434vendor SKCMissing
    “PP - 005208110 - OK”
  • 2025-01-20115459Amazon·Winsome·Joe mashiehUSPSCompleted
    • 20519
      20519
      ×1part hardware · Hardwarectrl 048025vendor SKC
  • 2025-01-081153259944 AMAZON.COM SERVICES LLC·Winsome·Cynthia PoeUSPSCompleted
    I don't have proof of purchase because it was a gift.
    • 20519
      20519
      ×4part BB · Gussetctrl 047653vendor EASTCOASTMissing
    • 20519
      20519
      ×4part KK · Small Screw A for gussetctrl 047653vendor EASTCOASTMissing
  • 2024-12-301152199944 AMAZON.COM SERVICES LLC·Winsome·Scott Hamilton StritzingerUPSCompleted
    Drawer Front found damaged upon receipt. Please see photos attached.
    • 20519
      20519
      ×1part F · Front Panel (Drawer)ctrl 047792vendor SKCDamaged
  • 2024-11-04114749Amazon·Winsome·Lawrence TagliatelaUSPSCompleted
    • 20519
      20519
      ×4part AA · Philips Screwctrl 047825vendor EASTCOASTMissing
    “Missing”
  • 2024-10-21114632—·Winsome·JOSEPH BEAUDOINUPSCompleted
    one chair is okay but another one is not possible to assemble as it don't have screw option
    • 20519
      20519
      ×1part F · FRONT DRAWER PANEL ctrl 044474vendor EASTCOAST
    “WAITING ON CONTRL”
  • 2024-08-30114266Amazon·Winsome·Dominique GastonUSPSCompleted
    Purchased via Amazon. Order number from Amazon 111-3667293-6961835
    • 20519
      20519
      ×1part AA · Phillips Screwctrl 047538vendor SKC
    “missing”
  • 2024-08-23114206Amazon·Winsome·Jocelyn ReyesUSPSCompleted
    I just need the drawer guides and possibly the drawer railings as well. They came in bent in the box and once I built it the drawers weren’t aligning when they were closed. Please contact if any questions thank you.
    • 20519
      20519
      ×1part hardware · Hardwarectrl 047538vendor SKC
    “null”
  • 2024-08-20114182Amazon·Winsome·Chloe HahnUPSCompleted
    • 20519
      20519
      ×1part J · Bottom Board (Drawer)ctrl 047538vendor SKC
    “missing”
  • 2024-08-12114114—·Winsome·MARIA ROMAN-WAGNERUSPSCompleted
    • 20519
      20519
      ×5part LL · SMALL SCREW Bctrl 046940vendor SKC
  • 2024-07-311140229779 TARGET·Winsome·Taylor HeathfieldUSPSCompleted
    • 20519
      20519
      ×20part AA · Phillips Screwctrl 046940vendor SKC
    “Missing.”
  • 2024-07-31114033Amazon·Winsome·Michalah ThompsonUPSCompleted
    • 20519
      20519
      ×1part F · Front Panel Drawerctrl 047240vendor SKC
    “Snapped in half during shipping”
  • 2024-07-02113804—·Winsome·Jazza JohnsUPSCompleted
    • 20519
      20519
      ×5part J · BOTTOM BOARD DRAWERctrl 047239vendor SKC
    • 20519
      20519
      ×20part JJ · PHILLIPS SCREW SHORTctrl 047239vendor SKC
    “MISSING.”
    “MISSING.”
  • 2024-06-10113678Amazon·Winsome·Jose G PadillaUPSCompleted
    • 20519
      20519
      ×2part I · Back panel drawerctrl 047239vendor SKC
    “Missing from box”
▶Returns(under construction)from parthist · all reasons, not just CS-touched
Returns in window
5
Sold in window
6,860
Return rate
0.07%
Vs replacements
-38
fewer returns than replacements (open or no-return cases)
All locations, all customers — BU and vendor filters don't apply to ERP returns. Parthist sync only retains the last ~2 years, so longer windows are capped accordingly.