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Replacements

synced May 21, 2:57 PM
Spiking SKUs
Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26
SKURecentBaseline/movs Baseline
20633
20633
183.02.0×
94084
94084
131.62.8×
40524
40524
122.02.0×
16577
16577
80.893.0×
94427
94427
81.41.8×
Regressing vendors
Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26
No vendor meets the regression threshold (≥5 recent, ≥1.5× baseline).
Hot control numbers
Recent: Mar '26 – May '26 · BU/vendor filters don't apply (control facts aren't tagged)
SKUControl #VendorRecentShareBaseline
94828
94828
048584YUDSHENG CO., LTD.1381%8
20633
20633
048631S. KIJCHAI COMPANY LIMITED739%2
42820
42820
048594YUDSHENG CO., LTD.778%5
20633
20633
048643-SKCNEW—739%—
94594
94594
048819NEWCHOKCHOKUL COMPANY LIMITED646%—
94084
94084
048831-KSNEW—646%—
33517
33517
048766YUDSHENG CO., LTD.542%1
SKU
33517×
Business unit
WINWBCWBKAll
Window
6 months12 months2 years
Stack by
NoneSKULocVendorControl #Reason
77 replacement items in window — 0.895% of 8,601 units sold across 18 buckets.
Rate = replacement items ÷ units sold (parthist). Sold counts aren't BU-filtered, so rates may be slightly off when a single BU is selected.
Top SKUs in window
SKUItems
33517
33517
77
Replacement requestsindividual records from CS, with damage photos
showing 50 of 61
  • 2026-04-131182942363 BISON COMMERCE·Winsome·Frank A Bromley IIIUPSCompleted
    • 33517
      33517
      ×1part BB · Basectrl 048729vendor YUDSHENG
  • 2026-04-101182939940 CYMAX GROUP TECHNOLOGIES LTD·Winsome·DENNIS PRYZGODAUPSCompleted
    • 33517
      33517
      ×1part BB · Basectrl 048766vendor YUDSHENGMissing
  • 2026-03-301182251764 KOHLS.COM·Winsome·LAILA AydiUPSCompleted
    • 33517
      33517
      ×1part AA · Vertical Postctrl 048766vendor YUDSHENGMissing
  • 2026-03-241182071764 KOHLS.COM·Winsome·MaryLou HessmanUPSCompleted
    The hole for the screw dosen't work. You've sent the following part 2-Vertical post and 2 Rack. The problem is DD Lower Cross Bar size of holes.
    • 33517
      33517
      ×1part DD · Lower Cross Barctrl 048766vendor YUDSHENGDefective
  • 2026-03-241182101764 KOHLS.COM·Winsome·Bart AmelingUPSCompleted
    • 33517
      33517
      ×1part CC · HANDLE ctrl YUD-048766vendor YUDSHENG
  • 2026-03-241182132363 BISON COMMERCE·Winsome·PAMELA STILESUPSCompleted
    • 33517
      33517
      ×1part II · SNACK TABLE ctrl 048766-YUDvendor YUDSHENG
  • 2026-03-131181701764 KOHLS.COM·Winsome·MaryLou HessmanUPSCompleted
    • 33517
      33517
      ×2part AA · Vertical Postctrl 048766vendor YUDSHENGDefective
    • 33517
      33517
      ×2part BB · Basectrl 048766vendor YUDSHENGDefective
  • 2026-03-101181561764 KOHLS.COM·Winsome·SANDY PADGETTUPSCompleted
    • 33517
      33517
      ×1part II · SNACK TABLE ctrl 048766-YUDvendor YUDSHENG
  • 2026-03-021181063150 MACY'S ACCOUNTS PAYABLE·Winsome·Danielle McGoughUPSCompleted
    • 33517
      33517
      ×2part I · Snack Tablectrl 048729vendor YUDSHENGDefective
    “came apart at bottom. no glue on the dowels.”
  • 2026-02-271181019944 AMAZON.COM SERVICES LLC·Winsome·Gloria HendersonUPSCompleted
    One table leg too short. Hangs in air. Table rocks and tilts when touched.
    • 33517
      33517
      ×1part II · Snack Tablectrl 048766vendor YUDSHENGDefective
  • 2026-02-091180093320 LOWES USA·Winsome·Susan HeckardUPSCompleted
    I put together the cradle for the tables and when i pulled out the last table, one of the bottom rungs was cracked. photo attached.
    • 33517
      33517
      ×1part A · Tray Tablectrl 048730vendor YUDSHENGDamaged
  • 2026-01-301179579936 HOME DEPOT SUPPLY·Winsome·LISANNE BOBBYUPSCompleted
    • 33517
      33517
      ×1part AA · VERTICAL POST ctrl 048730-YUDvendor YUDSHENG
    • 33517
      33517
      ×1part CC · HANDLE ctrl 048730-YUDvendor YUDSHENG
  • 2026-01-211178821764 KOHLS.COM·Winsome·Carri RossUPSCompleted
    Contents well packaged. Top of snack table not complete and unfinished. Missing portion along one side
    • 33517
      33517
      ×1part II · Snack tablectrl 048729vendor YUDSHENGDefective
  • 2025-11-20117386—·Winsome·VINCENT CASTELLANOUPSCompleted
    • 33517
      33517
      ×1part C · HANDLE ctrl R8-044969vendor CHOKCHOKUL
    • 33517
      33517
      ×2part E · RACKctrl R8-044969vendor CHOKCHOKUL
    • 33517
      33517
      ×1part D · LOWER CROSS BAR ctrl R8-044969vendor CHOKCHOKUL
  • 2025-06-231165091750 AMAZON.COM DROP SHIP·Winsome·Gwyn DillUPSCompleted
    One of the snack tables is missing some of its hardware. We either need the hardware or to replace the full snack table. Images attached to show what is missing.
    • 33517
      33517
      ×1part I1 · Snack Tablectrl 048231vendor EASTCOASTDefective
  • 2025-06-23116512—·Winsome·SUSAN CARSONUSPSCompleted
    • 33517
      33517
      ×1part hardware · HARDWAREctrl 048231vendor EASTCOAST
  • 2025-05-301163793150 MACY'S ACCOUNTS PAYABLE·Winsome·Alverina ClayUPSCompleted
    • 33517
      33517
      ×1part Stand · Standctrl 048231vendor EASTCOASTDefective
    • 33517
      33517
      ×1part hardware · Hardware Packetctrl 048231vendor EASTCOAST
    “Fell apart.”
  • 2025-04-23116174—·Winsome·PAT ROHRUPSCompleted
    • 33517
      33517
      ×1part I1 · SNACK TABLE ctrl EC-R8-048231vendor EASTCOAST
  • 2025-04-07116081—·Winsome·ALVERINA CLAYUSPSCompleted
    • 33517
      33517
      ×2part F1 · WOOD SCREW ctrl R8-EC-048231vendor EASTCOAST
  • 2025-04-011160531764 KOHLS.COM·Winsome·Christine BemisUPSCompleted
    PLEASE CONFIRM THAT YOU RECEIVED THIS REQUEST. THANK YOU IN ADVANCE.
    • 33517
      33517
      ×1part A1 · VERTICAL POSTctrl 048231vendor EASTCOASTDefective
  • 2025-03-311160291750 AMAZON.COM DROP SHIP·Winsome·Nancy IzenUPSCompleted
    I have filled this out as per Jeff at Winsome Woods
    • 33517
      33517
      ×2part I1 · Snack trayctrl 048035vendor EASTCOASTDefective
  • 2025-03-281160261750 AMAZON.COM DROP SHIP·Winsome·Jeffrey SiddellUPSCompleted
    • 33517
      33517
      ×2part I1 · Snack Tablectrl 048231vendor EASTCOASTDefective
    • 33517
      33517
      ×1part E1 · Rackctrl 048231vendor EASTCOASTDefective
    • 33517
      33517
      ×1part D1 · Lower Cross Barctrl 048231vendor EASTCOASTDefective
    “Rough finished on top and edges.”
  • 2025-03-111159181750 AMAZON.COM DROP SHIP·Winsome·Elizabeth McGothiganUPSCompleted
    • 33517
      33517
      ×2part A1 · Vertical Postctrl 048231vendor EASTCOASTMissing
  • 2025-03-031158419936 HOME DEPOT SUPPLY·Winsome·Blanca M MarquezUPSCompleted
    hello - I purchased the Dylan 5 pc Snack Table set in Teak - it's really well-made and beautiful, But one of the tables has quite a few damaged areas. It almost seems like it was repaired - but the areas that are damaged have a rough texture. It's very noticeable. Would you be able to exchange the one table only? I reached out to Home Depot and they told me to contact you directly. I appreciate your assistance in this matter. Thank you.
    • 33517
      33517
      ×1part I1 · 1 Snack Tablectrl 048231vendor EASTCOASTDefective
  • 2025-03-03115847Amazon·Winsome·Daniel StewartUPSCompleted
    The handle (C1) had a crack in it when received today - Snack Table Teak
    • 33517
      33517
      ×1part C1 · Handlectrl 048185vendor EASTCOASTDamaged
  • 2025-02-271158234501 VIRVENTURES INC·Winsome·RAY BOWMANUPSCompleted
    • 33517
      33517
      ×2part A1 · VERTICAL POST ctrl EC-048231-R8vendor EASTCOAST
  • 2025-02-21115765Amazon·Winsome·Victoria CraginUPSCompleted
    Received this today from Amazon but we are missing three parts for the stand.
    • 33517
      33517
      ×1part C1 · Handlectrl 048185vendor EASTCOASTMissing
    • 33517
      33517
      ×1part D1 · Lower crossctrl 048185vendor EASTCOASTMissing
    • 33517
      33517
      ×2part E1 · Rackctrl 048185vendor EASTCOASTMissing
  • 2025-02-17115729Amazon·Winsome·Bridget L. McKenneyUPSCompleted
    Holes misdrilled - do not align with indented section which mates up A1 and E1. Amazon Order # 114-9312515-9626608. Need replacement A1 in teak with holes properly aligned within indented section so that E1 can mate up with A1.
    • 33517
      33517
      ×1part A1 · Vertical Postctrl 048185vendor EASTCOASTDefective
  • 2025-02-171157421764 KOHLS.COM·Winsome·nancy wuestUPSCompleted
    The Notches into the wood are NOT cut out properly and will not meet up with the other pieces
    • 33517
      33517
      ×1part A1 · Vertical Postctrl 048231vendor EASTCOASTDefective
    • 33517
      33517
      ×1part B1 · Basectrl 048231vendor EASTCOASTDefective
  • 2025-01-13115359—·Winsome·CARL GOECKELERUPSCompleted
    • 33517
      33517
      ×1part C1 · HANDLEctrl EC-R8-048035vendor EASTCOAST
    • 33517
      33517
      ×2part A1 · VERTICAL POST ctrl EC-R8-048035vendor EASTCOAST
    • 33517
      33517
      ×1part F1 · WOOD SCREWctrl EC-R8-048035vendor EASTCOAST
  • 2025-01-13115361—·Winsome·CINDY NOLFFUSPSCompleted
    • 33517
      33517
      ×2part F1 · WOOD SCREW ctrl EC-R8-048035-vendor EASTCOAST
  • 2025-01-10115338—·Winsome·MICHELLE ROACHUPSCompleted
    • 33517
      33517
      ×2part B1 · BASEctrl EC-R8-047906vendor EASTCOAST
  • 2025-01-071153081764 KOHLS.COM·Winsome·Angie ByczynskiUPSCompleted
    • 33517
      33517
      ×1part I1 · Snack Tablectrl 047892vendor EASTCOASTDamaged
    “Bar is broken under the top.”
  • 2025-01-061153051764 KOHLS.COM·Winsome·Fred LozyUPSCompleted
    Need entire table as picture shows the leg hinge bolt rivet is missing. Kohl's online order picture submitted. Can submit picture of order number and date of purchase if needed.
    • 33517
      33517
      ×1part I1 · Tray tablectrl 047892vendor EASTCOASTDamaged
  • 2025-01-031152431764 KOHLS.COM·Winsome·Sandy O'NeilUPSCompleted
    • 33517
      33517
      ×1part I1 · Snack Tablectrl 048035vendor EASTCOASTDefective
    “Finish missing on top. Very rough.”
  • 2024-12-30115225—·Winsome·TARA HUTCHINSCompleted
    • 33517
      33517
      ×2part E1 · RACKctrl R8-048035-ECvendor EASTCOAST
    “PARTS FOUND”
  • 2024-12-261151583047 WHOLE9YARDS USA LLC·Winsome·TONYA ANDREWSUPSCompleted
    • 33517
      33517
      ×1part B1 · Basectrl 048035vendor EASTCOASTDamaged
    “Nicked.”
  • 2024-12-23115147Amazon·Winsome·Barbara HausnerUPSCompleted
    Just received the Snack Tables ordered on 12/11/24 on Amazon. The vertical Posts A-1 are missing. Everything else is present. Please send replacement by Xmas. We would like to use the product by Xmas. Thanks so much. BH
    • 33517
      33517
      ×2part A1 · Vertical Postctrl 048035vendor EASTCOASTMissing
  • 2024-12-201151249936 HOME DEPOT SUPPLY·Winsome·David DistlerCompleted
    • 33517
      33517
      ×1part A · Vertical postctrl 048035vendor EASTCOASTMissing
    “cancelled”
  • 2024-12-171150763000 WALMART.COM DSV·Winsome·Helmut AldingerUPSCompleted
    Holes stripped. Causing to rock back and forth.
    • 33517
      33517
      ×2part A1 · Vertical Postsctrl 047892vendor EASTCOASTDamaged
    • 33517
      33517
      ×8part F1 · Screwctrl 047892vendor EASTCOAST
  • 2024-12-161150719944 AMAZON.COM SERVICES LLC·Winsome·Cathy PollockUPSCompleted
    Snack tables were purchased by my sister as a Christmas gift for me. Leg of one snack table snapped off immediately after opening table for use.
    • 33517
      33517
      ×1part I1 · Snack Tablectrl 047892vendor EASTCOASTDefective
  • 2024-12-101150301764 KOHLS.COM·Winsome·Jessica RegoUPSCompleted
    Arrived today, one table top is damaged and peeling up. Rest of the trays seem fine.
    • 33517
      33517
      ×1part I1 · Snack tablectrl 047892vendor EASTCOASTDamaged
  • 2024-12-091150239944 AMAZON.COM SERVICES LLC·Winsome·Susan HorvathUPSCompleted
    One tray table top is extremely rough the other 3 are fine. Its like it wasn't coated with a finish completely
    • 33517
      33517
      ×1part I1 · table ctrl 047941vendor EASTCOASTDefective
    “Amazon order 113-3459027-2425066”
  • 2024-12-061150083000 WALMART.COM DSV·Winsome·Helmut AldingerUPSCompleted
    Leg is warped. Catches on rivots and will not close properly.
    • 33517
      33517
      ×1part I1 · Snack Tablectrl 047892vendor EASTCOASTDefective
    “Leg is warped and won't close properly. catches on rivots”
  • 2024-12-021149641764 KOHLS.COM·Winsome·Edgard MartinezUPSCompleted
    Table top is split enclosed is pic
    • 33517
      33517
      ×1part II · SNACK TABLE ctrl 047466vendor CHOKCHOKULDefective
  • 2024-12-021149691764 Kohls·Winsome·Brenda NardoniUPSCompleted
    • 33517
      33517
      ×1part I1 · Snack Tablectrl 047892vendor EASTCOASTDefective
    • 33517
      33517
      ×1part E1 · Rackctrl 047892vendor EASTCOASTDamaged
    “Top not finished properly. Very rough on top.”
    “Chipped”
  • 2024-11-111148119944 AMAZON.COM SERVICES LLC·Winsome·PAUL STELLINOUPSCompleted
    It came in damaged door,side panel, back board, bottom board drawer,
    • 33517
      33517
      ×1part C1 · HANDLE ctrl 047825vendor EASTCOAST
    • 33517
      33517
      ×4part G1 · WOOD DOWEL ctrl 047825vendor EASTCOAST
  • 2024-10-28114688Amazon·Winsome·Grant SlapeUPSCompleted
    Two of the tables appear cracked along seams along the table surface Some additional information: Name and Address on Amazon
    • 33517
      33517
      ×2part II · Snack Tablectrl 047785vendor CHOKCHOKUL
    “Defective”
  • 2024-10-10114553—·Winsome·EVELYN REIDUSPSCompleted
    Two c legs
    • 33517
      33517
      ×1part FF · WOOD SCREW ctrl 047785vendor CHOKCHOKUL
  • 2024-10-031144951750 AMAZON.COM DROP SHIP·Winsome·Steven A. CainUPSCompleted
    The tables were delivered October 2, 2024 and one of the tables has a cracked top. The crack runs with the grain of the wood and appears to be a material defect in the wood. Please send a replacement. Photos are available but I could not attach them to this message. We love the style and sturdiness of the tables, although they could use another coat of protective finish (polyurethane). Thank you for your assistance.
    • 33517
      33517
      ×1part II · Snack Tablectrl 047785vendor CHOKCHOKUL
    “defective”
Showing the 50 most recent. Tighten the SKU or window filter to narrow further.
▶Returns(under construction)from parthist · all reasons, not just CS-touched
Returns in window
32
Sold in window
8,601
Return rate
0.37%
Vs replacements
-45
fewer returns than replacements (open or no-return cases)
All locations, all customers — BU and vendor filters don't apply to ERP returns. Parthist sync only retains the last ~2 years, so longer windows are capped accordingly.