Replacement requestsindividual records from CS, with damage photos
10 records
2025-07-011165609936 HOME DEPOT SUPPLY·Winsome·Leonard LacroixUPSCompleted
Two of the screw holes in Tabletop: Part A are not correctly machined, which is preventing the screws from going deep enough, thus preventing the wood plugs from being inserted into the hole to cover the screw. All but two of the holes are correctly machined, but since two of the holes are defective, we will need another Tabletop: Part A please.
92219×1part A · Topctrl 047932vendor BANGKOKMASDefective
92219×8part I · Wood Plugsctrl 047932vendor BANGKOKMASDefective
2025-06-121164469936 HOME DEPOT SUPPLY·Winsome·Leonard LacroixUPSCompleted
92219×1part A · TOP ctrl 047932-BMWvendor BANGKOKMAS
92219×1part D · LOWER SHELF ctrl 047932-BMWvendor BANGKOKMAS
92219×8part I · WOOD PLUGS ctrl 047932-BMWvendor BANGKOKMAS
2025-04-151161299802 WAYFAIR, LLC·Winsome·Amy G Janetsky-SmithUPSCompleted
The lower shelf arrived scratched (see photo). The box of hardware opened inside of the package and some of the short screws were missing.
92219×1part D · Lower Shelfctrl 047932vendor BANGKOKMASDamaged
92219×5part G · Screw (Short)ctrl 047932vendor BANGKOKMASMissing
▶Returns(under construction)from parthist · all reasons, not just CS-touched
Returns in window
12
Sold in window
887
Return rate
1.35%
Vs replacements
-2
fewer returns than replacements (open or no-return cases)
All locations, all customers — BU and vendor filters don't apply to ERP returns. Parthist sync only retains the last ~2 years, so longer windows are capped accordingly.