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Replacements

synced May 21, 2:57 PM
Spiking SKUs
Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26
SKURecentBaseline/movs Baseline
20633
20633
183.02.0×
94084
94084
131.62.8×
40524
40524
122.02.0×
16577
16577
80.893.0×
94427
94427
81.41.8×
Regressing vendors
Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26
No vendor meets the regression threshold (≥5 recent, ≥1.5× baseline).
Hot control numbers
Recent: Mar '26 – May '26 · BU/vendor filters don't apply (control facts aren't tagged)
SKUControl #VendorRecentShareBaseline
94828
94828
048584YUDSHENG CO., LTD.1381%8
20633
20633
048631S. KIJCHAI COMPANY LIMITED739%2
42820
42820
048594YUDSHENG CO., LTD.778%5
20633
20633
048643-SKCNEW—739%—
94594
94594
048819NEWCHOKCHOKUL COMPANY LIMITED646%—
94084
94084
048831-KSNEW—646%—
33517
33517
048766YUDSHENG CO., LTD.542%1
SKU
94828×
Business unit
WINWBCWBKAll
Window
6 months12 months2 years
Stack by
NoneSKULocVendorControl #Reason
110 replacement items in window — 2.34% of 4,695 units sold across 21 buckets.
Rate = replacement items ÷ units sold (parthist). Sold counts aren't BU-filtered, so rates may be slightly off when a single BU is selected.
Top SKUs in window
SKUItems
94828
94828
110
Replacement requestsindividual records from CS, with damage photos
showing 50 of 76
  • 2026-05-201184391900 WAYFAIR.CA·Canada·Joanne CaseyOpen
    • 94828
      94828
      ×1part A1 · Snack Tablectrl 048584vendor YUDSHENGDamaged
    • 94828
      94828
      ×2part C1 · Tray Holderctrl 048584vendor YUDSHENGDamaged
    • 94828
      94828
      ×2part D1 · Vertical Postctrl 048584vendor YUDSHENG
    • 94828
      94828
      ×1part hardware · Hardware Packetctrl 048584vendor YUDSHENG
    “bar broken underneath”
    “not aligned at dowel”
    “not aligned at dowel”
  • 2026-05-081183929802 WAYFAIR, LLC·Winsome·Harry StefflerUPSCompleted
    • 94828
      94828
      ×1part B1 · Serving Trayctrl 048584vendor YUDSHENG
    “cancelled by Wayfair”
  • 2026-05-071183841764 KOHLS.COM·Winsome·Karen LoflandUSPSCompleted
    I just got around to assembling this and there is no hardware. It is past the 2 month window. Can I buy the hardware? If not, what size/length are the wood screws and Phillips screws? The wheels were in the box.
    • 94828
      94828
      ×1part hardware · Hardwarectrl 048584vendor YUDSHENG
  • 2026-05-051183739802 WAYFAIR, LLC·Winsome·Katherine DabrieoUPSCompleted
    • 94828
      94828
      ×1part B1 · SERVING TRAY ctrl WAITING
  • 2026-04-281183449944 AMAZON.COM SERVICES LLC·Winsome·Monica GarciaUPSCompleted
    Serving tray arrived with broken edges. Tray holder has an incorrectly drilled hole. The screw will not go in. Missing one screw (no picture)
    • 94828
      94828
      ×1part B1 · serving Trayctrl 048584vendor YUDSHENGDamaged
    • 94828
      94828
      ×1part C1 · Tray Holderctrl 048584vendor YUDSHENGDefective
    • 94828
      94828
      ×1part K1 · Screw (Phillips)ctrl 048584vendor YUDSHENGMissing
  • 2026-03-24118208Amazon·Winsome·Jim HallmanUPSCompleted
    Upon opening the side piece was broken off on the stand
    • 94828
      94828
      ×1part B1 · Tray standctrl 048524vendor CHOKCHOKULDamaged
  • 2026-03-13118171Amazon·Winsome·Michaela ToddUPSCompleted
    The screw won't fit because the hole is too small
    • 94828
      94828
      ×1part C1 · Tray holderctrl 048524vendor CHOKCHOKULDefective
  • 2026-03-06118132—·Winsome·KRISNA DOOLEYUPSCompleted
    • 94828
      94828
      ×2part C1 · TRAY HOLDER ctrl 048584vendor YUDSHENG
    • 94828
      94828
      ×2part E1 · BASEctrl 048584vendor YUDSHENG
    • 94828
      94828
      ×2part D1 · VERTICAL POST ctrl 048584vendor YUDSHENG
    • 94828
      94828
      ×4part K1 · SCREW PHILLIPS ctrl 048584vendor YUDSHENG
  • 2026-02-27118100Amazon·Winsome·April McCarthyUPSCompleted
    • 94828
      94828
      ×1part G1 · Upper Cross Bar (Walnut)ctrl 048584vendor YUDSHENGMissing
    • 94828
      94828
      ×2part L1 · Wood Screwsctrl 048584vendor YUDSHENGMissing
    • 94828
      94828
      ×2part M1 · Wood Plugsctrl 048584vendor YUDSHENGMissing
  • 2026-02-191180639944 AMAZON.COM SERVICES LLC·Winsome·Silvia A Lazaro. (Daughter Linda Lazaro Reynolds purchased from Amazon)UPSCompleted
    I purchased this for my mother when she moved to assisted living. Yesterday maintenance finally came to assemble it. The tray top (B1) is loose and one part is mounted incorrectl and side fell off The wheels (I1) that was sent is not the correct wheel and does not fit.
    • 94828
      94828
      ×1part I1 · Wheelctrl 048584vendor YUDSHENGDefective
    • 94828
      94828
      ×1part B1 · Trayctrl 048584vendor YUDSHENGDefective
  • 2026-02-131180309802 WAYFAIR, LLC·Winsome·Terry DeJournettUPSCompleted
    • 94828
      94828
      ×2part E1 · Basectrl 048524vendor CHOKCHOKULDamaged
    • 94828
      94828
      ×1part G1 · Upper Cross Bar Traversectrl 048524vendor CHOKCHOKULDamaged
  • 2026-02-05117998—·Winsome·Donna ParksUSPSCompleted
    • 94828
      94828
      ×1part hardware · Hardware Packetctrl 048524vendor CHOKCHOKUL
  • 2026-01-29117948—·Winsome·TONYA MCCLELLANUPSCompleted
    • 94828
      94828
      ×1part Stand · stand
    • 94828
      94828
      ×1part B · Serving Tray
    • 94828
      94828
      ×1part hardware · Hardware
    “PP - 005354108 - OK”
    “PP - 005354108 - OK”
    “PP - 005354108 - OK”
  • 2026-01-141178299936 HOME DEPOT SUPPLY·Winsome·Carol TaylorUPSCompleted
    The holes on these parts are not large enough to accommodate the wood screw (L1) head. See the example in the photo below.
    • 94828
      94828
      ×2part D1 · Vertical Postctrl 048524vendor CHOKCHOKULDefective
    • 94828
      94828
      ×1part C1 · Tray Holderctrl 048524vendor CHOKCHOKULDefective
  • 2026-01-121177799802 WAYFAIR, LLC·Winsome·Helen GreeneUPSCompleted
    • 94828
      94828
      ×1part B1 · SERVING TRAY ctrl 048584-YUDvendor YUDSHENG
  • 2026-01-121177881764 KOHLS.COM·Winsome·VickiUPSCompleted
    Side of tray is disconnected
    • 94828
      94828
      ×1part B1 · Serving Trayctrl 048584vendor YUDSHENGDamaged
  • 2026-01-12117800—·Winsome·CATHERINE GORTNERUPSCompleted
    • 94828
      94828
      ×2part H1 · LOWER CROSS BAR
  • 2026-01-121178042363 BISON COMMERCE·Winsome·khatuna BagnatoUPSCompleted
    • 94828
      94828
      ×1part Box · Shipping Boxctrl 048524vendor CHOKCHOKUL
  • 2026-01-091177779802 WAYFAIR, LLC·Winsome·Charlene RamseyUPSCompleted
    • 94828
      94828
      ×1part B1 · SERVING TRAY ctrl 048584-yud-r3vendor YUDSHENG
    • 94828
      94828
      ×1part A1 · SNACK TABLE ctrl 048584-yud-r3vendor YUDSHENG
  • 2026-01-071177589802 WAYFAIR, LLC·Winsome·Devon HeinenUPSCompleted
    • 94828
      94828
      ×1part B · Serving Tray ctrl 048584vendor YUDSHENG
  • 2025-12-30117681—·Winsome·TIM DAVEYUPSCompleted
    • 94828
      94828
      ×1part C · TRAY HOLDER ctrl 048280-EC-R1vendor EASTCOAST
  • 2025-12-29117657—·Winsome·TAMMY WASHINGTONUPSCompleted
    • 94828
      94828
      ×1part B1 · SERVING TRAY ctrl CCK-R3-048364-CCK vendor CHOKCHOKUL
  • 2025-12-261176509802 WAYFAIR, LLC·Winsome·Laura RandUPSCompleted
    • 94828
      94828
      ×1part B1 · Serving Trayctrl 048584vendor YUDSHENGDamaged
  • 2025-12-141175449802 WAYFAIR, LLC·Winsome·Joseph BattisforeUPSCompleted
    • 94828
      94828
      ×1part A · SNACK TABLE
    • 94828
      94828
      ×1part F · HANDLE
    • 94828
      94828
      ×1part G · UPPER CROSS BAR
    • 94828
      94828
      ×1part H · LOWER CROSS BAR
  • 2025-12-091175179802 WAYFAIR, LLC·Winsome·Gregory RuhUSPSCompleted
    • 94828
      94828
      ×1part hardware · HARDWARE
  • 2025-12-011174459802 WAYFAIR, LLC·Winsome·Janelle WhiteUPSCompleted
    • 94828
      94828
      ×1part H1 · LOWER CROSS BAR ctrl CCK-R3-048524-CCKvendor CHOKCHOKUL
    • 94828
      94828
      ×1part F1 · HANDLE ctrl CCK-R3-048524-CCKvendor CHOKCHOKUL
  • 2025-11-261174301764 KOHLS.COM·Winsome·Mike LetourneauUPSCompleted
    • 94828
      94828
      ×1part A1 · Snack Tablectrl 048524vendor CHOKCHOKULDamaged
  • 2025-11-211173872363 BISON COMMERCE·Winsome·khatuna BagnatoUPSCompleted
    • 94828
      94828
      ×2part C1 · Tray holderctrl 048524vendor CHOKCHOKULDefective
    • 94828
      94828
      ×2part D1 · Vertical postctrl 048524vendor CHOKCHOKULDefective
    • 94828
      94828
      ×2part E1 · Basectrl 048524vendor CHOKCHOKULDefective
    • 94828
      94828
      ×1part F1 · Handlectrl 048524vendor CHOKCHOKULDefective
    • 94828
      94828
      ×1part G1 · Upper Cross Barctrl 048524vendor CHOKCHOKULDefective
    • 94828
      94828
      ×1part hardware · Hardware Packetctrl 048524vendor CHOKCHOKUL
    “Holes note lining up”
    “Holes note lining up”
    “Holes note lining up”
    “Holes note lining up”
    “Holes note lining up”
  • 2025-11-141173516170 THE VERMONT COUNTRY STORE, INC.·Winsome·KATHY MCEUENUPSCompleted
    • 94828
      94828
      ×1part A1 · Snack Tablectrl 048524vendor CHOKCHOKULDamaged
    “LIghter than other 3 trays.”
  • 2025-11-071173072363 BISON COMMERCE·Winsome·Paul HaughomUPSCompleted
    • 94828
      94828
      ×2part A1 · Snack TablesDamaged
    • 94828
      94828
      ×1part B1 · Serving TrayDamaged
  • 2025-10-28117238—·Winsome·Kathy StaffordUPSCompleted
    • 94828
      94828
      ×1part B · Serving Trayctrl 047999vendor EASTCOASTDamaged
  • 2025-10-06117100—·Winsome·BARB MESSMERUPSCompleted
    • 94828
      94828
      ×1part B1 · SERVING TRAY ctrl CCK-R3-048524vendor CHOKCHOKUL
  • 2025-08-121168169944 AMAZON.COM SERVICES LLC·Winsome·Raymond E FleegerUPSCompleted
    the one table will noy set level
    • 94828
      94828
      ×1part A · snack tablectrl 048280vendor EASTCOASTDefective
  • 2025-07-241166999940 CYMAX GROUP TECHNOLOGIES LTD·Winsome·JUSTIN LITTLEUPSCompleted
    • 94828
      94828
      ×1part B1 · Serving Trayctrl 048524vendor CHOKCHOKULDamaged
    • 94828
      94828
      ×1part I1 · Wheelctrl 048524vendor CHOKCHOKULDefective
    • 94828
      94828
      ×1part A1 · Snack Tablectrl 048524vendor CHOKCHOKULDefective
    “one of the side pieces was not attached well to the other so it is coming off”
    “one of the wheels is significantly longer than the other three so the item is not level”
    “wobbly, unstable”
  • 2025-07-011165529936 HOME DEPOT SUPPLY·Winsome·Vicki VinsonUPSCompleted
    For some reason it wouldn't let me upload a file. Top corner was broken. Please call or email if y have questions. Thank you
    • 94828
      94828
      ×1part B1 · Serving trayctrl 048364vendor CHOKCHOKULDamaged
  • 2025-06-301165419944·Winsome·Mary DunfeeUPSCompleted
    I ordered these replacements on 6/2. The box arrived and I tried to put it together on 6/23 but the wrong part was sent.
    • 94828
      94828
      ×1part C · Tray holderctrl 048039vendor EASTCOASTDefective
    • 94828
      94828
      ×1part F · Handlectrl 048039vendor EASTCOASTDefective
  • 2025-06-251165219944 AMAZON.COM SERVICES LLC·Winsome·Mary DunfeeUPSCompleted
    origional request 116391 sent to the wrong customer in error
    • 94828
      94828
      ×1part C · Tray Holderctrl 048039vendor EASTCOASTDefective
    • 94828
      94828
      ×1part F · Handlectrl 048039vendor EASTCOASTDefective
  • 2025-06-10116431—·Winsome·Grace HolmesUPSCompleted
    • 94828
      94828
      ×1part C · Tray Holderctrl 048080-DIvendor EASTCOASTDefective
  • 2025-06-021163919944 AMAZON.COM SERVICES LLC·Winsome·Mary DunfeeUPSCompleted
    One set of the parts will not stay together.
    • 94828
      94828
      ×1part C · Tray holderctrl 048039vendor EASTCOASTDefective
    • 94828
      94828
      ×1part F · Handlectrl 048039vendor EASTCOASTDefective
    heicheic
  • 2025-05-231163439802 WAYFAIR, LLC·Winsome·Patricia AlvinoUPSCompleted
    • 94828
      94828
      ×1part B1 · Serving Trayctrl 048364vendor CHOKCHOKULDefective
    “cracked underneath”
  • 2025-05-191163149944 AMAZON.COM SERVICES LLC·Winsome·William RubyUPSCompleted
    • 94828
      94828
      ×1part E1 · Basectrl 048280vendor EASTCOASTDefective
    “Rec'd wrong part. See request 116279”
  • 2025-05-141162989944 AMAZON.COM SERVICES LLC·Winsome·Thomas J ZelchUPSCompleted
    Table very stiff and would not open. Wood so dry it snapped. Please replace table,
    • 94828
      94828
      ×1part A1 · Snack TableDefective
    “Broken. No longer has box or instructions.”
  • 2025-05-121162729944 AMAZON.COM SERVICES LLC·Winsome·William RubyUPSCompleted
    The holes on one of the base parts are drilled on wrong side. There is no way to get the grooves on outside as they should be to place snack table on stand.
    • 94828
      94828
      ×1part E · Basectrl 048280vendor EASTCOASTDefective
  • 2025-05-081162599802 WAYFAIR, LLC·Winsome·David DunhamUPSCompleted
    • 94828
      94828
      ×1part B1 · SERVING TRAY ctrl 048364 vendor CHOKCHOKUL
  • 2025-04-231161829944 AMAZON.COM SERVICES LLC·Winsome·Linda HamelUPSCompleted
    • 94828
      94828
      ×1part A · SNACK TABLE ctrl EC-R1-048280-ECvendor EASTCOAST
  • 2025-04-181161439802 WAYFAIR, LLC·Winsome·Lisa LewisUPSCompleted
    • 94828
      94828
      ×1part B1 · Serving Trayctrl 048364vendor CHOKCHOKUL
  • 2025-03-131159226170 THE VERMONT COUNTRY STORE, INC.·Winsome·DANA NEWMANUPSCompleted
    • 94828
      94828
      ×1part A1 · table ctrl 048280vendor EASTCOAST
  • 2025-03-121159219802 WAYFAIR, LLC·Winsome·Cheri TroppUPSCompleted
    • 94828
      94828
      ×2part E · Basectrl 048280vendor EASTCOASTDefective
    • 94828
      94828
      ×2part H · lower croos barctrl 048280vendor EASTCOASTDefective
  • 2025-02-261158123322 GORDON COMPANIES INC·Winsome·Victoria L MartinezUPSCompleted
    The wood on the handle came cracked.
    • 94828
      94828
      ×1part F · Handlectrl 048280vendor EASTCOASTDamaged
  • 2025-02-211157689802 WAYFAIR, LLC·Winsome·KEVIN W BURKEUSPSCompleted
    • 94828
      94828
      ×1part hardware · HARDWARE ctrl EC-R1-048280vendor EASTCOAST
Showing the 50 most recent. Tighten the SKU or window filter to narrow further.
▶Returns(under construction)from parthist · all reasons, not just CS-touched
Returns in window
9
Sold in window
4,695
Return rate
0.19%
Vs replacements
-101
fewer returns than replacements (open or no-return cases)
All locations, all customers — BU and vendor filters don't apply to ERP returns. Parthist sync only retains the last ~2 years, so longer windows are capped accordingly.