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Replacements

synced May 21, 2:57 PM
Spiking SKUs
Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26
SKURecentBaseline/movs Baseline
20633
20633
183.02.0×
94084
94084
131.62.8×
40524
40524
122.02.0×
16577
16577
80.893.0×
94427
94427
81.41.8×
Regressing vendors
Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26
No vendor meets the regression threshold (≥5 recent, ≥1.5× baseline).
Hot control numbers
Recent: Mar '26 – May '26 · BU/vendor filters don't apply (control facts aren't tagged)
SKUControl #VendorRecentShareBaseline
94828
94828
048584YUDSHENG CO., LTD.1381%8
20633
20633
048631S. KIJCHAI COMPANY LIMITED739%2
42820
42820
048594YUDSHENG CO., LTD.778%5
20633
20633
048643-SKCNEW—739%—
94594
94594
048819NEWCHOKCHOKUL COMPANY LIMITED646%—
94084
94084
048831-KSNEW—646%—
33517
33517
048766YUDSHENG CO., LTD.542%1
SKU
20519×
Business unit
WINWBCWBKAll
Window
6 months12 months2 years
Stack by
NoneSKULocVendorControl #Reason
45 replacement items in window — 0.656% of 6,860 units sold across 18 buckets.
Rate = replacement items ÷ units sold (parthist). Sold counts aren't BU-filtered, so rates may be slightly off when a single BU is selected.
Top control numbers in window
Control #VendorItems
048156S. KIJCHAI COMPANY LIMITED9
048025S. KIJCHAI COMPANY LIMITED6
048683S. KIJCHAI COMPANY LIMITED3
047538S. KIJCHAI COMPANY LIMITED3
047239S. KIJCHAI COMPANY LIMITED3
046657-DI—2
048155S. KIJCHAI COMPANY LIMITED2
048185EAST COAST FURNITECH PUBLIC COMPANY LIMITED2
047653EAST COAST FURNITECH PUBLIC COMPANY LIMITED2
046940S. KIJCHAI COMPANY LIMITED2
048907-SKC—1
048740S. KIJCHAI COMPANY LIMITED1
no —1
EC-R4-048185-DI—1
R4-048156-DI—1
0—1
043434—1
047792S. KIJCHAI COMPANY LIMITED1
047825EAST COAST FURNITECH PUBLIC COMPANY LIMITED1
044474—1
047240S. KIJCHAI COMPANY LIMITED1
Replacement requestsindividual records from CS, with damage photos
37 records
  • 2026-05-11118394Amazon·Winsome·Makenna ApseyUPSCompleted
    The part was missing the wheel/latch.
    • 20519
      ×1part N · Drawer Guide (Right)Defective
  • 2026-04-20118323—·Winsome·JONATHAN DAWDYUPSCompleted
    • 20519
      ×1part E · BACK PANEL ctrl 048907-SKCvendor SKC
  • 2026-04-101182869944 AMAZON.COM SERVICES LLC·Winsome·Susan JuntunenUPSCompleted
    Please replace one front panel as in my attempt to understand the instructions for page 9, I damaged it. I still don't understand page 9 step 2 and am unable to assemble the other drawers. Please provide a better description. In particular, how do the HH go? Is it top goes screw on top towards the front and bottom goes on side piece? Because that is what it looks like and that is what I did but it broke through the front panel. I attempted it the other direction and it doesn't fit snug. Please help me to understand. This piece is made out of chip board and easily damaged. Thank you in advance!!
    • 20519
      ×1part F · Front Panel (Drawer)ctrl 048740vendor SKCDamaged
  • 2026-03-02118104—·Winsome·Ron CotnerUSPSCompleted
    • 20519
      ×2part P · Locking WheelDamaged
    “rec'd 28 mm holes distance on req 118076”
  • 2026-02-271180969944 AMAZON.COM SERVICES LLC·Winsome·Annette NewkoldUSPSCompleted
    Either screw size is too small or predrilled holes are too large. Screws drop into holes without screwing them to put drawer slides on
    • 20519
      ×36part Ll · Small screwctrl 048683vendor SKCDefective
  • 2026-02-261180929802 WAYFAIR, LLC·Winsome·Roy JeffersonUSPSCompleted
    • 20519
      ×1part hardware · hardware ctrl no
  • 2026-02-24118076—·Winsome·Ron CotnerUSPSCompleted
    • 20519
      ×2part O · Wheel
    • 20519
      ×2part P · Locking Wheel
    “32mm holes”
    “32mm holes”
  • 2026-02-10118021—·Winsome·Ron CotnerUSPSCompleted
    • 20519
      ×2part O · Wheel
    • 20519
      ×2part P · Locking Wheel
    “PP - 005359595 - OK. 32mm holes”
    “PP - 005359595 - OK. 32mm holes”
  • 2026-01-281179439944 AMAZON.COM SERVICES LLC·Winsome·Cynthia Kirkland WebbUPSCompleted
    • 20519
      ×1part E · Back Panelctrl 048683vendor SKCDamaged
  • 2025-12-301176879944 AMAZON.COM SERVICES LLC·Winsome·Judy Elaine BlackburnUSPSCompleted
    Rec'd 1 damaged wheel. The wheel rolls but the plastic pieces surrounding the wheel don't stay attached to the wheel at all. It seems like the plastic center opening is too large to fit the post(?) in the wheel. It makes the wheel unstable.
    • 20519
      ×1part O · Wheelctrl 048683vendor SKCDefective
  • 2025-11-03117282—·Winsome·Karen TobiasUSPSCompleted
    • 20519
      ×2part O · Wheel
    • 20519
      ×2part P · Locking Wheel
    “PP - 005296071 - OK, 32mm holes”
    “PP - 005296071 - OK, 32mm holes”
  • 2025-10-07117121—·Winsome·Andrew LeinsUSPSCompleted
    • 20519
      ×2part O · WHEELctrl 046657-DIvendor SKC
    • 20519
      ×2part P · LOCKING WHEELctrl 046657-DIvendor SKC
    “PP - 005288078 - OK”
    “PP - 005288078 - OK”
  • 2025-09-291170759762·Winsome·Peter NoriegaUSPSCompleted
    • 20519
      ×4part HH · cam lock screw shortctrl 048155vendor SKCMissing
    • 20519
      ×4part DD · small wood dowelctrl 048155vendor SKCMissing
  • 2025-07-24116701—·Winsome·PAXTON SVANDAUPSCompleted
    • 20519
      ×1part I · BACK PANEL DRAWER ctrl EC-R4-048185-DIvendor EASTCOAST
  • 2025-07-18116656—·Winsome·JEFFREY CRUTCHFIELDUSPSCompleted
    • 20519
      ×10part HH · CAM LOCK SCREW ctrl R4-048156-DIvendor SKC
  • 2025-05-21116330Amazon·Winsome·JOSE CLAVIJOUSPSCompleted
    • 20519
      ×4part O · Wheelctrl 048185vendor EASTCOASTMissing
    • 20519
      ×4part P · Locking Wheelctrl 048185vendor EASTCOASTMissing
  • 2025-05-12116273Amazon·Winsome·Debbie SumarnaUSPSCompleted
    • 20519
      ×2part HH · Cam lock screw (short)ctrl 048025vendor SKCMissing
  • 2025-05-01116223—·Winsome·Ronnie HuynhUSPSCompleted
    • 20519
      ×2part P · WheelMissing
    “PP - 005233828 - OK, 28mm holes”
  • 2025-04-281161979944 AMAZON.COM SERVICES LLC·Winsome·Kirsten KruppsUSPSCompleted
    Hi there, I’ve barely rolled this cabinet in and out but the front wheels have both broken. Would I be able to get a replacement for them, please? Thank you so much! I do not have the control number as I’ve already discarded the instructions after building it a couple weeks ago.
    • 20519
      ×2part P · front wheelsctrl 0Damaged
  • 2025-04-08116093—·Winsome·KAREN VOLGASUSPSCompleted
    • 20519
      ×2part O · WHEELMissing
    • 20519
      ×2part P · LOCKING WHEEL
    “PP - 005227885, OK, 32mm”
    “PP - 005227885, OK, 32mm”
  • 2025-03-241159819944 AMAZON.COM SERVICES LLC·Winsome·Daniel RazmjouUPSCompleted
    The holes on the back panel were misaligned, which caused the drawer to become unstable and affected the overall firmness of the structure. I would prefer to receive replacement parts for the drawer rather than returning the entire item. I contacted Amazon Support to contact you regarding this matter last week and it seems like it was ignored.
    • 20519
      ×1part F · Front Panel - Drawerctrl 048156vendor SKCDefective
    • 20519
      ×1part G · Left Panel - Drawerctrl 048156vendor SKCDefective
    • 20519
      ×1part H · Right Panel - Drawerctrl 048156vendor SKCDefective
    • 20519
      ×1part I · Back Panel - Drawerctrl 048156vendor SKCDefective
    • 20519
      ×1part J · Bottom Board - Drawerctrl 048156vendor SKCDefective
    • 20519
      ×1part K · Drawer Rail - Leftctrl 048156vendor SKCDefective
    • 20519
      ×1part L · Drawer Rail - Rightctrl 048156vendor SKCDefective
    • 20519
      ×1part M · Drawer Guide - Leftctrl 048156vendor SKCDefective
    • 20519
      ×1part N · Drawer Guide - Rightctrl 048156vendor SKCDefective
  • 2025-03-201159579944 AMAZON.COM SERVICES LLC·Winsome·Linda Gene BrownUPSCompleted
    all five sets of drawer rails have dents in them.
    • 20519
      ×5part K · drawer rail leftctrl 048025vendor SKCDamaged
    • 20519
      ×5part L · drawer rail rightctrl 048025vendor SKCDamaged
    • 20519
      ×5part M · DRAWER GUIDE LEFTctrl 048025vendor SKCDamaged
    • 20519
      ×5part N · DRAWER GUIDE RIGHTctrl 048025vendor SKCDamaged
  • 2025-02-06115664—·Winsome·Hammad JaveriUSPSCompleted
    • 20519
      ×2part P · LOCKING WHEELctrl 043434vendor SKCMissing
    “PP - 005208110 - OK”
  • 2025-01-20115459Amazon·Winsome·Joe mashiehUSPSCompleted
    • 20519
      ×1part hardware · Hardwarectrl 048025vendor SKC
  • 2025-01-081153259944 AMAZON.COM SERVICES LLC·Winsome·Cynthia PoeUSPSCompleted
    I don't have proof of purchase because it was a gift.
    • 20519
      ×4part BB · Gussetctrl 047653vendor EASTCOASTMissing
    • 20519
      ×4part KK · Small Screw A for gussetctrl 047653vendor EASTCOASTMissing
  • 2024-12-301152199944 AMAZON.COM SERVICES LLC·Winsome·Scott Hamilton StritzingerUPSCompleted
    Drawer Front found damaged upon receipt. Please see photos attached.
    • 20519
      ×1part F · Front Panel (Drawer)ctrl 047792vendor SKCDamaged
  • 2024-11-07114784Amazon·Winsome·Sarah MinaUSPSCompleted
    Please send replacement AA screws to address above ASAP
    • 20519
      ×20part AA · Phillips ScrewMissing
    “Missing”
  • 2024-11-04114749Amazon·Winsome·Lawrence TagliatelaUSPSCompleted
    • 20519
      ×4part AA · Philips Screwctrl 047825vendor EASTCOASTMissing
    “Missing”
  • 2024-10-21114632—·Winsome·JOSEPH BEAUDOINUPSCompleted
    one chair is okay but another one is not possible to assemble as it don't have screw option
    • 20519
      ×1part F · FRONT DRAWER PANEL ctrl 044474vendor EASTCOAST
    “WAITING ON CONTRL”
  • 2024-08-30114266Amazon·Winsome·Dominique GastonUSPSCompleted
    Purchased via Amazon. Order number from Amazon 111-3667293-6961835
    • 20519
      ×1part AA · Phillips Screwctrl 047538vendor SKC
    “missing”
  • 2024-08-23114206Amazon·Winsome·Jocelyn ReyesUSPSCompleted
    I just need the drawer guides and possibly the drawer railings as well. They came in bent in the box and once I built it the drawers weren’t aligning when they were closed. Please contact if any questions thank you.
    • 20519
      ×1part hardware · Hardwarectrl 047538vendor SKC
    “null”
  • 2024-08-20114182Amazon·Winsome·Chloe HahnUPSCompleted
    • 20519
      ×1part J · Bottom Board (Drawer)ctrl 047538vendor SKC
    “missing”
  • 2024-08-12114114—·Winsome·MARIA ROMAN-WAGNERUSPSCompleted
    • 20519
      ×5part LL · SMALL SCREW Bctrl 046940vendor SKC
  • 2024-07-311140229779 TARGET·Winsome·Taylor HeathfieldUSPSCompleted
    • 20519
      ×20part AA · Phillips Screwctrl 046940vendor SKC
    “Missing.”
  • 2024-07-31114033Amazon·Winsome·Michalah ThompsonUPSCompleted
    • 20519
      ×1part F · Front Panel Drawerctrl 047240vendor SKC
    “Snapped in half during shipping”
  • 2024-07-02113804—·Winsome·Jazza JohnsUPSCompleted
    • 20519
      ×5part J · BOTTOM BOARD DRAWERctrl 047239vendor SKC
    • 20519
      ×20part JJ · PHILLIPS SCREW SHORTctrl 047239vendor SKC
    “MISSING.”
    “MISSING.”
  • 2024-06-10113678Amazon·Winsome·Jose G PadillaUPSCompleted
    • 20519
      ×2part I · Back panel drawerctrl 047239vendor SKC
    “Missing from box”
▶Returns(under construction)from parthist · all reasons, not just CS-touched
Returns in window
5
Sold in window
6,860
Return rate
0.07%
Vs replacements
-40
fewer returns than replacements (open or no-return cases)
All locations, all customers — BU and vendor filters don't apply to ERP returns. Parthist sync only retains the last ~2 years, so longer windows are capped accordingly.