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Replacements

synced May 21, 2:57 PM
Spiking SKUs
Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26
SKURecentBaseline/movs Baseline
20633
20633
183.02.0×
94084
94084
131.62.8×
40524
40524
122.02.0×
16577
16577
80.893.0×
94427
94427
81.41.8×
Regressing vendors
Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26
No vendor meets the regression threshold (≥5 recent, ≥1.5× baseline).
Hot control numbers
Recent: Mar '26 – May '26 · BU/vendor filters don't apply (control facts aren't tagged)
SKUControl #VendorRecentShareBaseline
94828
94828
048584YUDSHENG CO., LTD.1381%8
20633
20633
048631S. KIJCHAI COMPANY LIMITED739%2
42820
42820
048594YUDSHENG CO., LTD.778%5
20633
20633
048643-SKCNEW—739%—
94594
94594
048819NEWCHOKCHOKUL COMPANY LIMITED646%—
94084
94084
048831-KSNEW—646%—
33517
33517
048766YUDSHENG CO., LTD.542%1
SKU
23720×
Business unit
WINWBCWBKAll
Window
6 months12 months2 years
Stack by
NoneSKULocVendorControl #Reason
64 replacement items in window — 4.18% of 1,531 units sold across 18 buckets.
Rate = replacement items ÷ units sold (parthist). Sold counts aren't BU-filtered, so rates may be slightly off when a single BU is selected.
Top SKUs in window
SKUItems
23720
23720
64
Replacement requestsindividual records from CS, with damage photos
49 records
  • 2026-02-021179669802 WAYFAIR, LLC·Winsome·Cathy PainterUPSCompleted
    no ctrl
    • 23720
      23720
      ×1part A1 · TOP PANEL
  • 2026-01-301179559802 WAYFAIR, LLC·Winsome·Janene LightellUPSCompleted
    • 23720
      23720
      ×1part E1 · FRONT POST ctrl 048448vendor CH.AUTO
    • 23720
      23720
      ×1part H1 · WHEEL ctrl 048448vendor CH.AUTO
    • 23720
      23720
      ×1part G1 · LOCKING WHEEL ctrl 048448vendor CH.AUTO
    • 23720
      23720
      ×1part C1 · REAR LEFT POST ctrl 048448vendor CH.AUTO
  • 2026-01-271179352363 BISON COMMERCE·Winsome·Rachel SchoenemanUPSCompleted
    • 23720
      23720
      ×1part A1 · TOP PANEL ctrl 048448vendor CH.AUTO
  • 2026-01-231179075341 OJCOMMERCE, LLC·Winsome·Lynch, LucilleUPSCompleted
    waiting for part letter
    • 23720
      23720
      ×1part A1 · top panel ctrl 048448vendor CH.AUTO
  • 2026-01-211178899802 WAYFAIR, LLC·Winsome·Baker MasriUPSCompleted
    control provided
    • 23720
      23720
      ×1part A · top panel ctrl 048448vendor CH.AUTO
  • 2026-01-191178482363 BISON COMMERCE·Winsome·Rachel SchoenemanUPSCompleted
    • 23720
      23720
      ×1part A1 · TOP PANEL ctrl 048448vendor CH.AUTO
    • 23720
      23720
      ×1part B1 · SHELF ctrl 048448vendor CH.AUTO
  • 2026-01-151178399802 WAYFAIR, LLC·Winsome·Leigh KeiterUPSCompleted
    • 23720
      23720
      ×1part A1 · TOP PANEL ctrl 048448vendor CH.AUTO
  • 2026-01-141178339802 WAYFAIR, LLC·Winsome·Scott WrightUPSCompleted
    • 23720
      23720
      ×1part A1 · TOP PANEL ctrl 048448 vendor CH.AUTO
  • 2026-01-06117745Amazon- OJ Commerce·Winsome·Elizabeth McFaddenUPSCompleted
    When we opened the box containing the snack trays and storage rack, the top panel was damaged on both of the sides where there are drop leaves. On one side, one of the supports had been torn loose. On the other end the drop leave had been cracked into two pieces
    • 23720
      23720
      ×1part A1 · Top Panelctrl 048448vendor CH.AUTODamaged
  • 2025-12-291176653000 WALMART.COM DSV·Winsome·Alexander L ErdakosUSPSCompleted
    We were Short 2 Hex Screws and 2 Wood Plugs. We Can Finish the Putting it together when we get these items. Thank you for your Prompt Response
    • 23720
      23720
      ×1part hardware · hardwarectrl 048448vendor CH.AUTOMissing
  • 2025-12-261176429802 WAYFAIR, LLC·Winsome·Arlene SciarrinoCompleted
    consumer cancelled request
    • 23720
      23720
      ×1part B1 · shelfctrl 048448vendor CH.AUTODefective
  • 2025-12-261176499936 HOME DEPOT SUPPLY·Winsome·William BurkeUPSCompleted
    There was no visible damage to the box, and it wasn't dropped or handled roughly when brought into the house. However, when I got to the last piece to remove from the box, the top panel, it was visible cracked all the way through and even a little warped. Pictures are included of the crack from both sides.
    • 23720
      23720
      ×1part A1 · Top Panelctrl 048448vendor CH.AUTODamaged
  • 2025-12-191176013322 GORDON COMPANIES INC·Winsome·Chris FuentesUPSCompleted
    • 23720
      23720
      ×1part A1 · TOP PANELctrl R2-048448vendor CH.AUTO
  • 2025-12-191176071764 KOHLS.COM·Winsome·ADRIAN ANAYAUPSCompleted
    • 23720
      23720
      ×1part A1 · TOP PANEL ctrl CHA-R2-048448vendor CH.AUTO
  • 2025-12-141175439802 WAYFAIR, LLC·Winsome·Jennifer HarperUPSCompleted
    • 23720
      23720
      ×1part A1 · TOP
  • 2025-12-091174962363 BISON COMMERCE·Winsome·Michelle YamataniUPSCompleted
    • 23720
      23720
      ×1part A1 · Top Panelctrl 048448vendor CH.AUTODamaged
  • 2025-12-011174439802 WAYFAIR, LLC·Winsome·Philip MoravianUPSCompleted
    • 23720
      23720
      ×1part A1 · TOP ctrl CHA-R2-048448vendor CH.AUTO
  • 2025-11-11117329—·Winsome·JAMES CUSIMANOUSPSCompleted
    • 23720
      23720
      ×10part I1 · HEX SCREW ctrl CHA-R2-048448vendor CH.AUTO
  • 2025-11-051172979802 WAYFAIR, LLC·Winsome·Debra NagelUPSCompleted
    • 23720
      23720
      ×1part A1 · TOP
  • 2025-11-051172992363 BISON COMMERCE·Winsome·A. McCoundUPSCompleted
    • 23720
      23720
      ×1part A1 · Top Panelctrl 048448vendor CH.AUTODamaged
    • 23720
      23720
      ×18part I1 · Hex Screwctrl 048448vendor CH.AUTOMissing
    • 23720
      23720
      ×18part K1 · Wood Plugctrl 048448vendor CH.AUTOMissing
  • 2025-10-22117197—·Winsome·DENNIS BIASUPSCompleted
    • 23720
      23720
      ×1part A1 · TOP PANEL ctrl CHA-R2-048448vendor CH.AUTO
  • 2025-09-041169453047 WHOLE9YARDS USA LLC·Winsome·CASSANDRA MUNOZUPSCompleted
    • 23720
      23720
      ×1part A1 · Top Panelctrl 048448vendor CH.AUTODamaged
    “Drop leaf was also found to be broken.”
  • 2025-08-281169093047 WHOLE9YARDS USA LLC·Winsome·CASSANDRA MUNOZUSPSCompleted
    • 23720
      23720
      ×1part A1 · Top Panel ( we send the finger , screws and wrench)ctrl 048448vendor CH.AUTODamaged
    “support that holds up the leaf is cracked.”
  • 2025-08-181168429802 WAYFAIR, LLC·Winsome·Brenda NahlenUPSCompleted
    missing the black inserts
    • 23720
      23720
      ×2part E1 · FRONT POST ctrl CHA-R2-048448vendor CH.AUTO
  • 2025-06-231165143047 WHOLE9YARDS USA LLC·Winsome·TIFFANY A SPRINGUPSCompleted
    • 23720
      23720
      ×1part L1 · Snack Tablectrl 047228Defective
    “wobbles. legs uneven. this is from repl 116309.”
  • 2025-06-17116482—·Winsome·WENDY ELLISONUSPSCompleted
    • 23720
      23720
      ×1part hardware · HARDWAREctrl CCK-R1-047489-CCKvendor CHOKCHOKUL
    • 23720
      23720
      ×2part G1 · LOCKING WHEEL ctrl CCK-R1-047489-CCKvendor CHOKCHOKUL
    • 23720
      23720
      ×2part H1 · WHEELctrl CCK-R1-047489-CCKvendor CHOKCHOKUL
  • 2025-05-191163093047 WHOLE9YARDS USA LLC·Winsome·TIFFANY A SPRINGUPSCompleted
    • 23720
      23720
      ×1part L1 · Snack Tablectrl 047228Damaged
    “Bottom leg chipped.”
  • 2025-05-071162513047 WHOLE9YARDS USA LLC·Winsome·TIFFANY A SPRINGUPSCompleted
    • 23720
      23720
      ×2part L1 · Snack Tablectrl 047728vendor EASTCOASTDefective
    “wobbly. teeter totter when set up. not stable.”
  • 2025-04-251161899936 HOME DEPOT SUPPLY·Winsome·Janine DostalekUPSCompleted
    • 23720
      23720
      ×1part D1 · Right Rear Postctrl 047728vendor EASTCOASTDefective
    “holes drilled on top were on the bottom where caster goes.”
  • 2025-04-181161489802 WAYFAIR, LLC·Winsome·Joan NugentUPSCompleted
    • 23720
      23720
      ×1part A1 · TOP PANELctrl EC-R1-047728-ECvendor EASTCOAST
    • 23720
      23720
      ×2part L1 · TABLEctrl EC-R1-047728-ECvendor EASTCOAST
  • 2025-03-311160373322 GORDON COMPANIES INC·Winsome·Winslow WongUPSCompleted
    • 23720
      23720
      ×1part D1 · REAR RIGHT POST ctrl R1-047728-ECvendor EASTCOAST
  • 2025-03-261160183320 LOWES USA·Winsome·Robin StarkUPSCompleted
    • 23720
      23720
      ×1part C1 · Rear Left Postctrl 047728vendor EASTCOASTDefective
    • 23720
      23720
      ×1part D1 · Rear Right Postctrl 047728vendor EASTCOASTDefective
  • 2025-03-241159829944 AMAZON.COM SERVICES LLC·Winsome·Ray MurrayUPSCompleted
    The left post is made wrong. The holes at the castor end are too close to the end. The other end is too far to attach to the top. Someone was asleep on the production line.
    • 23720
      23720
      ×1part C1 · Left postctrl 047728vendor EASTCOASTDefective
    • 23720
      23720
      ×1part D1 · Right postctrl 047728vendor EASTCOAST
  • 2025-03-201159659944 AMAZON.COM SERVICES LLC·Winsome·James PenneyUPSCompleted
    The top panel has cracks on/near hinges on one side. I would still like to have this, as long as the Top Panel piece can be replaced. I could return cracked Top Panel it if you like. Pictures of cracks attached.
    • 23720
      23720
      ×1part A1 · Top Panelctrl 047728vendor EASTCOASTDamaged
  • 2025-01-211154835341 OJCOMMERCE, LLC·Winsome·WILLIAMS QUANTEERUPSCompleted
    • 23720
      23720
      ×1part A1 · TOP PANELctrl 047728vendor EASTCOAST
    • 23720
      23720
      ×1part D1 · REAR RIGHT POST ctrl 047728vendor EASTCOAST
  • 2025-01-201154629944 AMAZON.COM SERVICES LLC·Winsome·Bryna C WarnockUPSCompleted
    One of the front post that came with our product was not bored correctly for the screws. All other posts has wider holes that allowed the screws to fully sit. Screws cannot grip female receiver holes because they cannot reach.
    • 23720
      23720
      ×1part E1 · Front Postctrl 047852vendor EASTCOASTDefective
  • 2025-01-081153279802 WAYFAIR, LLC·Winsome·Dorothy CarmichaelUPSCompleted
    Original was missing.
    • 23720
      23720
      ×1part F1 · CROSS BARctrl 047728vendor EASTCOASTDefective
    “Received TV tray from request 115175”
  • 2024-12-26115175—·Winsome·DOROTHY CARMICHAELUPSCompleted
    • 23720
      23720
      ×1part F1 · CROSS BARctrl 047728vendor EASTCOAST
  • 2024-12-17115087—·Winsome·WILLIAM ENNISUSPSCompleted
    • 23720
      23720
      ×3part I1 · HEX SCREW ctrl EC-R1-047852-DIvendor EASTCOAST
  • 2024-12-101150289944 AMAZON.COM SERVICES LLC·Winsome·Christopher Scott WatkinsUSPSCompleted
    I believe I am missing some screws or some sort of assembly package and instructions because I can not figure out how to put the main tray holder that holds the four tv trays together. There are no instructions in the box either.
    • 23720
      23720
      ×1part hardware · HARDWAREctrl NO CTRL Missing
  • 2024-11-151148519944 AMAZON.COM SERVICES LLC·Winsome·Cheri BickarUPSCompleted
    • 23720
      23720
      ×1part E1 · Front Postctrl 047489vendor CHOKCHOKULDamaged
    • 23720
      23720
      ×1part B1 · Shelfctrl 047489vendor CHOKCHOKULDamaged
    • 23720
      23720
      ×8part K1 · Wood Plugctrl 047489vendor CHOKCHOKULMissing
  • 2024-11-111148089944 AMAZON.COM SERVICES LLC·Winsome·Crystal PerryUPSCompleted
    Hi. I ordered this from Amazon. The order number is 111-7972845-2732238. It looks like it will be very pretty but the top has a crack from one end to the other. I've attached a picture. Any chance I can return just the top part for a replacement?
    • 23720
      23720
      ×1part A1 · Top Panelctrl 047852vendor EASTCOASTDamaged
    “Damaged”
  • 2024-10-231146599802 WAYFAIR·Winsome·JUDITH BERNARDUSPSCompleted
    • 23720
      23720
      ×5part I1 · HEX SCREW (we send all harware)
  • 2024-10-151145889936 Home Depot·Winsome·Tonya SladeUSPSCompleted
    • 23720
      23720
      ×1part hardware · Hardware Packetctrl 047489vendor CHOKCHOKUL
    “Missing”
  • 2024-09-191144039802 WAYFAIR·Winsome·JOAN WEEKS MOOREUPSCompleted
    • 23720
      23720
      ×1part A1 · TOP (dark bronze color hinges)
    “NO CTRL CONSUMER THRE EVERYTHING AWAY. SCT-1757790”
  • 2024-09-10114352Amazon·Winsome·Brenda K ManningUPSCompleted
    • 23720
      23720
      ×1part A1 · Top Panelctrl 047489vendor CHOKCHOKUL
    “Large split in wood top.”
  • 2024-07-231139542363 Bisonoffice·Winsome·Lanie GarciaUPSCompleted
    • 23720
      23720
      ×1part A1 · Top
    “Broken underneath. Shipped from Winsome 2/22/2024 to consumer.”
  • 2024-07-15113890—·Winsome·JENNIFER SUNDACKUPSCompleted
    • 23720
      23720
      ×1part A1 · TOP PANEL ctrl 046990vendor TKFURSTECH
    • 23720
      23720
      ×1part L1 · SNACK TABLE ctrl 046990vendor TKFURSTECH
    “the top of the table has cracks where the pieces of wood are "glued" together”
    “Damaged”
  • 2024-06-211137409779 Target·Winsome·Rachel GentzUSPSCompleted
    • 23720
      23720
      ×1part hardware · Hardware Packet
▶Returns(under construction)from parthist · all reasons, not just CS-touched
Returns in window
19
Sold in window
1,531
Return rate
1.24%
Vs replacements
-45
fewer returns than replacements (open or no-return cases)
All locations, all customers — BU and vendor filters don't apply to ERP returns. Parthist sync only retains the last ~2 years, so longer windows are capped accordingly.