Replacements

synced May 21, 2:57 PM

Spiking SKUs

Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26

SKU	Recent	Baseline/mo	vs Baseline
20633	18	3.0	2.0×
94084	13	1.6	2.8×
40524	12	2.0	2.0×
16577	8	0.89	3.0×
94427	8	1.4	1.8×

Regressing vendors

Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26

No vendor meets the regression threshold (≥5 recent, ≥1.5× baseline).

Hot control numbers

Recent: Mar '26 – May '26 · BU/vendor filters don't apply (control facts aren't tagged)

SKU	Control #	Vendor	Recent	Share	Baseline
94828	048584	YUDSHENG CO., LTD.	13	81%	8
20633	048631	S. KIJCHAI COMPANY LIMITED	7	39%	2
42820	048594	YUDSHENG CO., LTD.	7	78%	5
20633	048643-SKCNEW	—	7	39%	—
94594	048819NEW	CHOKCHOKUL COMPANY LIMITED	6	46%	—
94084	048831-KSNEW	—	6	46%	—
33517	048766	YUDSHENG CO., LTD.	5	42%	1

SKU

81837×

Business unit

WIN WBC WBK All

Window

6 months 12 months 2 years

Stack by

None SKU Loc Vendor Control #Reason

26 replacement items in window — 2.21% of 1,177 units sold across 15 buckets.

Rate = replacement items ÷ units sold (parthist). Sold counts aren't BU-filtered, so rates may be slightly off when a single BU is selected.

Top SKUs in window

SKU	Items
81837	26

Replacement requestsindividual records from CS, with damage photos

19 records

2026-05-051183799936 HOME DEPOT SUPPLY·Winsome·Yolanda GarciaUPSCompleted
- 81837×1part E · Lower Cross Barctrl 047528vendor HUTSDamaged
2026-04-281183529936 HOME DEPOT SUPPLY·Winsome·Scott SmithUPSCompleted
- 81837×1part A · Seat w/backrestDamaged
“spliut when sat upon”
2026-02-271181029936 HOME DEPOT SUPPLY·Winsome·Todd SeefongUPSCompleted
- 81837×1part E · Lower cross barctrl 048705vendor HUTSDamaged
2026-02-161180369936 HOME DEPOT SUPPLY·Winsome·Michael BishopUPSCompleted
- 81837×1part C · Right Panelctrl 047528vendor HUTSDefective
- 81837×1part D · Upper Cross Barctrl 047528vendor HUTSDamaged
“Leg is longer than front left leg. causing to wobble.”
“Split during assembly”
2026-01-081177649936 HOME DEPOT SUPPLY·Winsome·John RafteryUPSCompleted
- 81837×1part E · Lower Cross Barctrl 048705vendor HUTSDamaged
2025-11-13117345—·Winsome·RICHARD BRACKENUPSCompleted
- 81837×1part D · UPPER CROSS BAR ctrl R0-048360-HYFvendor HUTS
2025-11-07117304—·Winsome·CHERYL AND DARRYL LANDEAUUPSCompleted
- 81837×2part A · SEAT ctrl 048360-R0-HYFvendor HUTS
- 81837×2part D · UPPER CROSS BAR ctrl 048360-R0-HYFvendor HUTS
2025-07-141166161764·Winsome·Xiangyu TangUPSCompleted
- 81837×1part D · Upper Cross Barctrl 048360vendor HUTSDefective
- 81837×1part C · Right Panelctrl 048360vendor HUTSDefective
- 81837×2part K · Wood Plugctrl 048360vendor HUTSDefective
2025-06-051164049936 HOME DEPOT SUPPLY·Winsome·Milt JonesUSPSCompleted
- 81837×2part A · Seat (Plastic Wedges Only)ctrl 047528vendor HUTSMissing
“Incorrect street address.”
2025-05-23116345—·Winsome·Karen BaughmanUSPSCompleted
- 81837×2part I · Hex Bolts LongMissing
2025-05-161163089936 HOME DEPOT SUPPLY·Winsome·Milt JonesUSPSCompleted
- 81837×2part A · Seat (Plastic wedges only)ctrl 047528vendor HUTSMissing
“wedges missing from bottom of one seat.”
2025-04-211161559944 AMAZON.COM SERVICES LLC·Winsome·Gina SottileUPSCompleted
- 81837×2part E · Lower Cross Barctrl 047779vendor HUTSDamaged
2025-02-101156909779 TARGET.COM·Winsome·Theresa ArnoldUPSCompleted
- 81837×1part E · LOWER CROSS BAR ctrl R0-047779-HYFvendor HUTS
- 81837×2part G · HEX SCREW ctrl R0-047779-HYFvendor HUTS
2025-01-131153952880 OVERSTOCK.COM INC.·Winsome·Dora SookdeoUPSCompleted
- 81837×1part A · SEAT
2024-12-201151181764 KOHLS.COM·Winsome·Norman AdamsUSPSCompleted
- 81837×2part K · Wood PlugMissing
2024-11-15114849—·Winsome·LEO VADALAUPSCompleted
Crossbar split during assembly
- 81837×2part E · LOWER CROSS BAR ctrl R0-047779-HYFvendor HUTS
“Damaged”
2024-09-091143311764 Kohls·Winsome·Hong LiuUPSCompleted
I ordered 2 sets (two chairs in each set). One set has everything in it, yet the 4 Upper Cross Bars are missing in the second set.
- 81837×4part D · Upper Cross Barctrl 047528vendor HUTS
“missing”
2024-06-171137155341 OJ COMMERCE·Winsome·SHARON G GERHARDTUPSCompleted
- 81837×1part B · LEFT PANEL
- 81837×8part H · HEXT BOLT SHORT
2024-06-101136695341 OJ COMMERCE·Winsome·SHARON GERHARDTUPSCompleted
skrews wont go all the way in and wont come out
- 81837×2part E · LOWER CROSS BAR
- 81837×2part G · HEX SCREW
“Defective”

▶Returns(under construction)from parthist · all reasons, not just CS-touched

Returns in window

Sold in window

1,177

Return rate

0.00%

Vs replacements

-26

fewer returns than replacements (open or no-return cases)

All locations, all customers — BU and vendor filters don't apply to ERP returns. Parthist sync only retains the last ~2 years, so longer windows are capped accordingly.