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Replacements

synced May 21, 2:57 PM
Spiking SKUs
Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26
SKURecentBaseline/movs Baseline
20633
20633
183.02.0×
94084
94084
131.62.8×
40524
40524
122.02.0×
16577
16577
80.893.0×
94427
94427
81.41.8×
Regressing vendors
Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26
No vendor meets the regression threshold (≥5 recent, ≥1.5× baseline).
Hot control numbers
Recent: Mar '26 – May '26 · BU/vendor filters don't apply (control facts aren't tagged)
SKUControl #VendorRecentShareBaseline
94828
94828
048584YUDSHENG CO., LTD.1381%8
20633
20633
048631S. KIJCHAI COMPANY LIMITED739%2
42820
42820
048594YUDSHENG CO., LTD.778%5
20633
20633
048643-SKCNEW—739%—
94594
94594
048819NEWCHOKCHOKUL COMPANY LIMITED646%—
94084
94084
048831-KSNEW—646%—
33517
33517
048766YUDSHENG CO., LTD.542%1
SKU
83520×
Business unit
WINWBCWBKAll
Window
6 months12 months2 years
Stack by
NoneSKULocVendorControl #Reason
72 replacement items in window — 2.25% of 3,200 units sold across 18 buckets.
Rate = replacement items ÷ units sold (parthist). Sold counts aren't BU-filtered, so rates may be slightly off when a single BU is selected.
Top control numbers in window
Control #VendorItems
048017CH.AUTO INDUSTRY CO., LTD.28
047438CH.AUTO INDUSTRY CO., LTD.15
R2-048017—7
048583PIPADPOL INTERPRODUCTS CO., LTD.6
048409CH.AUTO INDUSTRY CO., LTD.4
040810—4
CHA-R2-048409—2
CHA-R2-048017—2
048583-R4-PPL—1
048583-ppl-r4—1
R2-CHA-048017—1
044429—1
Replacement requestsindividual records from CS, with damage photos
42 records
  • 2026-04-151183071764 KOHLS.COM·Winsome·Michael OstrowskiUPSCompleted
    • 83520
      ×1part D · TOP PANEL ctrl 048583-R4-PPLvendor PIPADPOL
  • 2026-03-031181209944 AMAZON.COM SERVICES LLC·Winsome·Paige McLaughlinUPSCompleted
    • 83520
      ×1part D · Top Panelctrl 048409vendor CH.AUTODamaged
    • 83520
      ×1part G · Cross Bar (Upper)ctrl 048409vendor CH.AUTODefective
    • 83520
      ×3part J · Wood Plugctrl 048409vendor CH.AUTOMissing
  • 2026-01-221179019936 HOME DEPOT SUPPLY·Winsome·COLLEEN MCHALE O'CONNORUPSCompleted
    • 83520
      ×1part A · SNACK TABLE ctrl CHA-R2-048409vendor CH.AUTO
  • 2026-01-021177041750 AMAZON.COM DROP SHIP·Winsome·Barbara LloydUPSCompleted
    One of the cross bars only had 2 holes drilled in instead of 4
    • 83520
      ×1part F · Cross Barctrl 048409vendor CH.AUTODefective
  • 2025-12-161175741764 KOHLS.COM·Winsome·NADIA BERRIOSUPSCompleted
    • 83520
      ×1part D · TOP PANEL ctrl 048583vendor PIPADPOL
  • 2025-12-151175484501 VIRVENTURES INC·Winsome·Terri TaylorUPSCompleted
    • 83520
      ×1part A · TABLE ctrl 048583-ppl-r4vendor PIPADPOL
  • 2025-12-15117559—·Winsome·KRISTAL BEACHYUPSCompleted
    • 83520
      ×1part D · TOP PANEL ctrl 048583vendor PIPADPOL
  • 2025-11-241174049944 AMAZON.COM SERVICES LLC·Winsome·John ZagoUPSCompleted
    3 of four tables will not fit down onto racks.
    • 83520
      ×2part E · Rackctrl 048583vendor PIPADPOLDefective
  • 2025-11-171173541750·Winsome·Kate ShawUPSCompleted
    The trays are too big to fit on the stand. Part E's slots are too tight. Part F has a stripped screw hole.
    • 83520
      ×2part E · Ectrl 048583vendor PIPADPOLDefective
    • 83520
      ×1part F · Fctrl 048583vendor PIPADPOLDamaged
  • 2025-11-101173201764 KOHLS.COM·Winsome·Alice Melinda LacyUSPSCompleted
    • 83520
      ×2part H · PINctrl 048017vendor CH.AUTODefective
  • 2025-10-31117262—·Winsome·Elizabeth BurkeUSPSCompleted
    • 83520
      ×1part hardware · Hardware Packetctrl 048583vendor PIPADPOLMissing
  • 2025-09-12117005Amazon·Winsome·Christine AmosUPSCompleted
    The dowels on left side broke during assembly
    • 83520
      ×1part B · Left panelctrl 048017vendor CH.AUTODamaged
    • 83520
      ×2part L · Wheelctrl 048017vendor CH.AUTO
  • 2025-08-11116804—·Winsome·LISA LAMBUSPSCompleted
    • 83520
      ×1part hardware · HARDWARE ctrl CHA-R2-048409vendor CH.AUTO
  • 2025-08-061167769944 AMAZON.COM SERVICES LLC·Winsome·Arthur GoldfarbUPSCompleted
    • 83520
      ×1part B · Left Panelctrl 048017vendor CH.AUTODamaged
  • 2025-07-03116573—·Winsome·Stephanie RaleighUPSCompleted
    • 83520
      ×1part B · Left Panelctrl 048017vendor CH.AUTODamaged
    • 83520
      ×1part C · Right Panelctrl 048017vendor CH.AUTODamaged
    • 83520
      ×1part G · Upper Cross Barctrl 048017vendor CH.AUTOMissing
    “Broken”
    “Broken”
  • 2025-06-05116406Amazon·Winsome·Barbara WaldUPSCompleted
    These items were damaged and will not connect
    • 83520
      ×1part B · Left panelctrl 048017vendor CH.AUTODamaged
    • 83520
      ×1part C · Right panelctrl 048017vendor CH.AUTODamaged
  • 2025-04-21116157Amazon·Winsome·Helen GuagliardoUPSCompleted
    • 83520
      ×1part B · Left Panelctrl 047438vendor CH.AUTOMissing
  • 2025-04-161161381764 KOHLS.COM·Winsome·Jeserae LatteUPSCompleted
    WDS Invoice 004908994. One time replacement of TV tray approved by Kasey. Shipped 1/22/2024 from Winsome.
    • 83520
      ×1part A · Snack TableDamaged
    “Snapped at bottom leg.”
  • 2025-04-141161153320·Winsome·Scott BagneUPSCompleted
    • 83520
      ×1part c · right panelctrl 048017vendor CH.AUTODamaged
  • 2025-04-09116097—·Winsome·RENAE DURANTUPSCompleted
    • 83520
      ×1part hardware · HARDWARE ctrl 048017vendor CH.AUTO
    • 83520
      ×1part C · RIGHT PANEL ctrl 048017vendor CH.AUTO
  • 2025-04-01116044Amazon·Winsome·Phyllis RueckertUPSCompleted
    Basically the whole stand cannot be assembled because this is broken or damaged
    • 83520
      ×1part B · Left panelctrl 048017vendor CH.AUTODamaged
    • 83520
      ×1part C · Right panelctrl 048017vendor CH.AUTODamaged
    • 83520
      ×1part F · Cross bar lowerctrl 048017vendor CH.AUTODamaged
    • 83520
      ×1part G · Crossbar upperctrl 048017vendor CH.AUTODamaged
  • 2025-03-25116003WInsome trading inc·Winsome·teena mackeyUSPSCompleted
    The small wood pin broke off in the supports for the top panel.
    • 83520
      ×4part H · Pinctrl 048017vendor CH.AUTODamaged
  • 2025-03-20115953AMAZON·Winsome·Linda BattagliaUPSCompleted
    Would you please send the replacements versus doing a return?
    • 83520
      ×1part b · LEFT PANELctrl 048017vendor CH.AUTODamaged
    • 83520
      ×1part C · RIGHT PANELctrl 048017vendor CH.AUTODamaged
    • 83520
      ×1part hardware · Hardwarectrl 048017vendor CH.AUTO
  • 2025-03-11115917—·Winsome·DEA MAGRANEUPSCompleted
    • 83520
      ×1part B · LEFT PANEL ctrl R2-048017vendor CH.AUTO
    • 83520
      ×1part C · RIGHT PANEL ctrl R2-048017vendor CH.AUTO
    • 83520
      ×2part E · RACK ctrl R2-048017vendor CH.AUTO
    • 83520
      ×2part F · CROSS BAR LOWER ctrl R2-048017vendor CH.AUTO
    • 83520
      ×1part G · CROSS BAR UPPER ctrl R2-048017vendor CH.AUTO
    • 83520
      ×2part H · PINctrl R2-048017vendor CH.AUTO
    • 83520
      ×6part I · WOOD SCREW ctrl R2-048017vendor CH.AUTO
  • 2025-03-031158433320 LOWES USA·Winsome·Donna MontalbanoUPSCompleted
    • 83520
      ×2part E · rackctrl 048017vendor CH.AUTOMissing
  • 2025-02-271158259944 AMAZON.COM SERVICES LLC·Winsome·Ray CherhoniakUPSCompleted
    Part G - wood has several dents on top portion of bar. Part B - Lower left panel has red mark and indents on wood around the mark. Part C - Right panel near the top has wood splinter around the hole where the upper crossbar attaches. Part J - need to replace after pulling existing plugs for defective parts replacement.
    • 83520
      ×6part J · Wood Plugctrl 047438vendor CH.AUTODefective
    • 83520
      ×1part G · Cross Bar (Upper)ctrl 047438vendor CH.AUTODefective
    • 83520
      ×1part B · Left Panelctrl 047438vendor CH.AUTODefective
    • 83520
      ×1part C · Right Panelctrl 047438vendor CH.AUTODefective
    heicheicheicheicheicheicheicheicheicheicheicheic
  • 2025-02-171157229944 AMAZON.COM SERVICES LLC·Winsome·Beth and Bella GeorgeUPSCompleted
    Item number is 83520 R2. Control number is CHA-R2-048017. I can't upload images of all parts because file sizes are too big. Plus, thanks to a defective pin, half of it is broken off in the left panel, and the wood screw on that side is stripped and can't be removed now. Plus there is a gouge in the top panel. I'm happy to just take these parts and pray they fit. I can't disassemble the unit to return it via Amazon. I will withhold my product review until these replacement parts arrive. Thank you.
    • 83520
      ×1part D · Top panelctrl 040810Damaged
    • 83520
      ×1part B · Left panelctrl 040810Damaged
    • 83520
      ×1part H · Pinctrl 040810Defective
    • 83520
      ×1part I · Wood Screwctrl 040810Defective
  • 2025-02-03115605—·Winsome·MICHELLE ROBERTSONUPSCompleted
    • 83520
      ×1part B · LEFT PANEL ctrl 047438vendor CH.AUTO
  • 2025-01-311155643322 GORDON COMPANIES INC·Winsome·Elizabeth TompkinsUPSCompleted
    • 83520
      ×2part F · CROSSBAR LOWER ctrl 048017vendor CH.AUTOMissing
  • 2025-01-281155554501 VIRVENTURES INC·Winsome·Thomas and Donna LesterUPSCompleted
    • 83520
      ×1part F · Lower Cross Barctrl 048017vendor CH.AUTOMissing
  • 2025-01-211154789944 AMAZON.COM SERVICES LLC·Winsome·Michelle RobertsonUPSCompleted
    • 83520
      ×1part C · Right Panelctrl 047438vendor CH.AUTOMissing
  • 2025-01-151154189944 AMAZON.COM SERVICES LLC·Winsome·Robert HeyerUPSCompleted
    In the attached image of the Upper Cross Bar, note that near the center of the bar there are two marks, about an inch apart. The wood has been marred by some manufacturing process. I have included a close-up of the damaged area.
    • 83520
      ×1part C · Right Panelctrl 048017vendor CH.AUTODamaged
    • 83520
      ×1part G · Cross Bar (Upper)ctrl 048017vendor CH.AUTODamaged
  • 2025-01-07115313—·Winsome·GARY ALEXANDERUPSCompleted
    • 83520
      ×1part C · RIGHT PANELctrl R2-CHA-048017vendor CH.AUTOMissing
    pdf
  • 2025-01-06115281Amazon·Winsome·Meredith TacheUSPSCompleted
    Particularly part H is missing and I think a couple of the others are missing part of the set.
    • 83520
      ×1part hardware · Hardwarectrl 048017vendor CH.AUTOMissing
  • 2024-12-30115230—·Winsome·DEBORAH YOUNGUPSCompleted
    • 83520
      ×1part B · LEFT PANELctrl CHA-R2-048017vendor CH.AUTO
  • 2024-12-171150939779 TARGET.COM·Winsome·Jeniffer CorenaUPSCompleted
    Attached is confirmation that we sought a replacement from the same retailer in order to correct the issue at the store level. The Winsome 5 PC snack table set (natural wood color) came in with 2 Left Panels (aka 2 B parts and no right panel - C part). Requested a replacement from Target and the second set also came with the same issue - 2 Left Panels and NO right panel.
    • 83520
      ×1part C · Right Panelctrl 047438vendor CH.AUTOMissing
    pdf
  • 2024-12-161150601764 KOHLS.COM·Winsome·Maria FloresUPSCompleted
    This item was delivered today, 12 Dec, and 1 piece was damaged and one TV Tray has warped legs and we can't open it unless we are forceful.is warped and
    • 83520
      ×1part B · Left Panelctrl 048017vendor CH.AUTODamaged
    • 83520
      ×1part A · Snack Tablectrl 048017vendor CH.AUTODefective
  • 2024-12-10115033—·Winsome·Colleen KingUPSCompleted
    Orig request 114944. Received upper cross bar. Same issue of flip top not sitting flat. Sits at upper slight angle. Holes mis drilled slightly higher.
    • 83520
      ×1part B · Left Panelctrl 047438vendor CH.AUTODamaged
    • 83520
      ×1part C · Right Panelctrl 047438vendor CH.AUTODefective
    “holes drilled too high”
    “holes drilled too high”
  • 2024-12-021149569944 AMAZON.COM SERVICES LLC·Winsome·Ashley McCloudUPSCompleted
    We received two Part C right panels but no part B left panels.
    • 83520
      ×1part B · Left panelctrl 047438vendor CH.AUTOMissing
  • 2024-11-27114944Amazon·Winsome·Colleen KingUPSCompleted
    Cross bar upper causes top panel to rest unlevel.
    • 83520
      ×1part G · Cross bar (upper)ctrl 047438vendor CH.AUTODefective
  • 2024-09-121143669779 TARGET.COM·Winsome·Jeri ShelorUPSCompleted
    • 83520
      ×1part F · Cross Bar (Lower)ctrl 047438vendor CH.AUTO
    • 83520
      ×1part D · Top Panelctrl 047438vendor CH.AUTO
    • 83520
      ×2part A · Snack Tablectrl 047438vendor CH.AUTO
    “defective”
    “defective”
    “defective”
  • 2024-06-05113649Amazon·Winsome·Barbara gossettUPSCompleted
    • 83520
      ×1part C · Right panelctrl 044429vendor TKFURSTECH
    “Part is arrived broken”
▶Returns(under construction)from parthist · all reasons, not just CS-touched
Returns in window
12
Sold in window
3,200
Return rate
0.38%
Vs replacements
-60
fewer returns than replacements (open or no-return cases)
All locations, all customers — BU and vendor filters don't apply to ERP returns. Parthist sync only retains the last ~2 years, so longer windows are capped accordingly.