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Replacements

synced May 21, 2:57 PM
Spiking SKUs
Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26
SKURecentBaseline/movs Baseline
20633
20633
183.02.0×
94084
94084
131.62.8×
40524
40524
122.02.0×
16577
16577
80.893.0×
94427
94427
81.41.8×
Regressing vendors
Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26
No vendor meets the regression threshold (≥5 recent, ≥1.5× baseline).
Hot control numbers
Recent: Mar '26 – May '26 · BU/vendor filters don't apply (control facts aren't tagged)
SKUControl #VendorRecentShareBaseline
94828
94828
048584YUDSHENG CO., LTD.1381%8
20633
20633
048631S. KIJCHAI COMPANY LIMITED739%2
42820
42820
048594YUDSHENG CO., LTD.778%5
20633
20633
048643-SKCNEW—739%—
94594
94594
048819NEWCHOKCHOKUL COMPANY LIMITED646%—
94084
94084
048831-KSNEW—646%—
33517
33517
048766YUDSHENG CO., LTD.542%1
SKU
94339×
Business unit
WINWBCWBKAll
Window
6 months12 months2 years
Stack by
NoneSKULocVendorControl #Reason
64 replacement items in window — 3.49% of 1,835 units sold across 21 buckets.
Rate = replacement items ÷ units sold (parthist). Sold counts aren't BU-filtered, so rates may be slightly off when a single BU is selected.
Top SKUs in window
SKUItems
94339
94339
64
Replacement requestsindividual records from CS, with damage photos
46 records
  • 2026-05-141184061750 AMAZON.COM DROP SHIP·Winsome·Camille D OwensUSPSCompleted
    • 94339
      94339
      ×3part X · Loop Handlectrl 048807vendor SKCDefective
    “rec'd wrong pieces”
  • 2026-05-051183651750 AMAZON.COM DROP SHIP·Winsome·Camille OwensUSPSCompleted
    Please let me know that my information has been accepted and when I can expect shipment! Thank You! Camille Owens
    • 94339
      94339
      ×3part X · Loop Handlectrl 048807vendor SKCMissing
  • 2026-04-14118303—·Winsome·EILEEN PLUMBUPSCompleted
    • 94339
      94339
      ×1part F · PULL DOWN DOOR ctrl 048807vendor SKC
  • 2026-04-071182737250 AMAZON.COM.CA ULC·Canada·COURTNEY RICHARDSONCanada PostCompleted
    • 94339
      94339
      ×1part S · RIGHT ARM HINGE ctrl 048483vendor SKC
  • 2026-04-061182649944 AMAZON.COM SERVICES LLC·Winsome·StacyUPSCompleted
    I do have photos. I thought it would be fine with just one screw broken in the beginning. Tell the other side, the screws broke also and the whole board came down. I know it's past time to return, but this is something that happened in the beginning and then it just got worse.. could be prevented if they had proper hardware for this item. It's a nice desk. I will get my own screws, that was the whole problem those screws don't last they're wimpy, I think that's why it fell apart. Thank u for your help!! S.
    • 94339
      94339
      ×1part F · Pull-down doorctrl 048483vendor SKCDefective
    • 94339
      94339
      ×2part R & S · Arm Hinge ( Right & Left)ctrl 048483vendor SKCDefective
  • 2026-03-101181589779 TARGET.COM·Winsome·MICHAEL HAMMONDUSPSCompleted
    • 94339
      94339
      ×1part X · LOOP HANDLE ctrl 048645-SKCvendor SKC
  • 2026-02-241180839944 AMAZON.COM SERVICES LLC·Winsome·Eric SlomanUPSCompleted
    Door only please. It was cracked.
    • 94339
      94339
      ×1part F · Pull down doorctrl 048645vendor SKCDamaged
  • 2026-01-301179523000 WALMART.COM DSV·Winsome·Daniel SalyerUPSCompleted
    Right Panel did not have counterbore hole drilled for one of the middle panel screws. Bottom panel did not have pilot holes drilled for left panel fasteners.
    • 94339
      94339
      ×1part C · Right Panelctrl 048645vendor SKCDefective
    • 94339
      94339
      ×1part I · Bottom Panelctrl 048645vendor SKCDefective
  • 2026-01-191178541750 AMAZON.COM DROP SHIP·Winsome·JoAnn SmolenUPSCompleted
    Wood had a crack and when i assembled it the thing split completely. I taped it for now. Can't use this though until replacement is received
    • 94339
      94339
      ×1part F · Door pull downctrl 048645vendor SKCDamaged
  • 2026-01-13117814—·Winsome·ANU OTGONBAYARUPSCompleted
    • 94339
      94339
      ×1part F · PULL DOWN DOOR ctrl SKC-R2-048645vendor SKC
    • 94339
      94339
      ×1part S · ARM HINGE RIGHT ctrl SKC-R2-048645vendor SKC
  • 2025-12-22117616—·Winsome·SANDY MICHALECUSPSCompleted
    • 94339
      94339
      ×3part X · LOOP HANDLE ctrl 048483vendor SKC
  • 2025-11-17117363Amazon·Winsome·Beth LundquistUSPSCompleted
    Drawer pull is broken
    • 94339
      94339
      ×1part X · LOOP HANDLE ctrl 048483vendor SKC
  • 2025-10-101171334501 VIRVENTURES INC·Winsome·Claudia HerethUPSCompleted
    • 94339
      94339
      ×1part H · Middle Panelctrl 048483vendor SKCDefective
    • 94339
      94339
      ×10part V · Hex Screwctrl 048483vendor SKC
    • 94339
      94339
      ×10part W · Wood Plugctrl 048483vendor SKC
    “2 blocks to stop drawer were installed in front.”
  • 2025-10-061171049944 AMAZON.COM SERVICES LLC·Winsome·John Richard SandersUPSCompleted
    CANCELLED request - The wooden pegs on the left and right hand ends of the panel are not located the same distance from the front of the panel and will not fit into the right hand and left hand side Panels correctly. Either the middle panel is wrong, or one of the side panels is wrong. I need replacement or replacements. I personally think it is the right hand side panel that is wrong.
    • 94339
      94339
      ×1part H · Middle Panelctrl 048245vendor SKCDefective
    • 94339
      94339
      ×1part C · Right Panelctrl 048245vendor SKCDefective
  • 2025-09-241170622363 BISON COMMERCE·Winsome·charles beckUSPSCompleted
    I received this desk today , and open it carefully. no assembly hardware set was shipped with desk. The wood was in great condition, but I have no hardware to assemble this desk. PLEASE, ship this hardware so I can assemble this desk, I find this insulting
    • 94339
      94339
      ×1part Hardware · Hardwarectrl 048483vendor SKCMissing
  • 2025-09-17117027—·Winsome·CAITLIN TURKUPSCompleted
    • 94339
      94339
      ×1part I · BOTTOM PANEL ctrl R2-048245-SKC-DIvendor SKC
  • 2025-08-12116812—·Winsome·Sheryl ShapiroUPSCompleted
    • 94339
      94339
      ×1part I · Bottom Panelctrl 048245-DIvendor SKC
    “Rec'd pull down door in error. orig req 116688.”
  • 2025-08-041167569944 AMAZON.COM SERVICES LLC·Winsome·Carla BrockUPSCompleted
    • 94339
      94339
      ×1part I · Bottom Panelctrl 048245vendor SKCMissing
  • 2025-08-041167619944 AMAZON.COM SERVICES LLC·Winsome·John McIvorUPSCompleted
    The flip-down door is way too short, leaving a massive gap.
    • 94339
      94339
      ×1part F · Pull-Down Doorctrl 048245vendor SKCDefective
  • 2025-08-01116753—·Winsome·JOHN MAPELUPSCompleted
    ORG REQ 116707 consumer received part F pull down door but needs the bottom panel
    • 94339
      94339
      ×1part I · BOTTOM PANEL ctrl 048245-DIvendor SKC
  • 2025-07-24116707—·Winsome·John MapelUPSCompleted
    • 94339
      94339
      ×1part I · Bottom Panelctrl 048245-DIvendor SKCMissing
  • 2025-07-22116688—·Winsome·Sheryl ShapiroUPSCompleted
    • 94339
      94339
      ×1part I · Bottom Panelctrl 048245-DIvendor SKCMissing
  • 2025-07-15116634—·Winsome·David LawrenceUPSCompleted
    • 94339
      94339
      ×1part F · Pull Down Doorctrl 043833vendor SKC
    • 94339
      94339
      ×4part W · Wood Plugsctrl 043833vendor SKC
    “PP - 005256676 - OK”
    “PP - 005256676 - OK”
  • 2025-06-19116488Amazon·Winsome·Jenny AzzaroUPSCompleted
    • 94339
      94339
      ×1part F · Pull down doorctrl 048245vendor SKCDamaged
    • 94339
      94339
      ×1part R · LEFT ARM HINGEctrl 048245vendor SKCDefective
    • 94339
      94339
      ×1part S · RIGHT ARM HINGE ctrl 048245vendor SKC
  • 2025-06-091164189944·Winsome·Paul McIntyreUSPSCompleted
    Purchased from Amazon Only arrived with one loop handle in package materials. Control No. R2-04780-SKC
    • 94339
      94339
      ×2part X · Loop Handlectrl 047804vendor SKCMissing
  • 2025-06-06116409—·Winsome·TINA GREENE/WILBERUPSCompleted
    • 94339
      94339
      ×1part F · PULL DOWN DOOR ctrl SKC-R2-048179vendor SKC
    • 94339
      94339
      ×1part E · BACK PANEL ctrl SKC-R2-048179vendor SKC
  • 2025-05-21116336Amazon·Winsome·Darlene BallantineUPSCompleted
    I have only the back of the drawer, I need the front.. The corner of the back panel has a broken corner.
    • 94339
      94339
      ×1part E · Back panelctrl 048245vendor SKCDamaged
    • 94339
      94339
      ×1part L · Front panel (drawer)ctrl 048245vendor SKCMissing
  • 2025-05-14116286—·Winsome·Jeremy OlsonUSPSCompleted
    • 94339
      94339
      ×1part hardware · Hardware Packetctrl 047923-DIvendor SKCMissing
    “PP - 005236870 - OK”
  • 2025-05-13116283Amazon·Winsome·Michele ThiemUPSCompleted
    We like the desk just want the pull down door to work properly. Please let me know what other information you may need. Thank you
    • 94339
      94339
      ×1part F · Pull-down doorctrl 048245vendor SKCDamaged
  • 2025-04-301162121750 AMAZON.COM DROP SHIP·Winsome·Sharon FormanUPSCompleted
    • 94339
      94339
      ×1part C · Right panelctrl 048179vendor SKCDefective
  • 2025-04-101161029802 WAYFAIR, LLC·Winsome·Laura G BishopUPSCompleted
    Holes drill into the panels are off so the front panel cannot be attached.
    • 94339
      94339
      ×1part B · Left panelctrl 048179vendor SKCDefective
    • 94339
      94339
      ×1part C · Right panelctrl 048179vendor SKCDefective
    • 94339
      94339
      ×1part D · FRONT PANEL ctrl 048179vendor SKC
  • 2025-03-25116000—·Winsome·JUAN MOELLERUSPSCompleted
    • 94339
      94339
      ×1part R · LEFT ARM HINGE ctrl 048179-SKC-R2vendor SKC
    • 94339
      94339
      ×1part S · RIGHT ARM HINGE ctrl 048179-SKC-R2vendor SKC
  • 2025-01-28115559—·Winsome·Bruce BolstadUPSCompleted
    • 94339
      94339
      ×1part F · Pull Down Doorctrl 043150-DIvendor SKCMissing
    “PP - 005204786 - OK”
  • 2025-01-211154889802 WAYFAIR, LLC·Winsome·Anne McLeodUPSCompleted
    While putting together the fold down component snapped.
    • 94339
      94339
      ×1part F · PUL DOWN DOOR ctrl R2-047804-SKCvendor SKCDefective
  • 2025-01-20115456Amazon·Winsome·Cynthia BrownUPSCompleted
    The pull-down door split.
    • 94339
      94339
      ×1part F · Pull-Down Doorctrl 047923vendor SKCDamaged
  • 2025-01-151154149802 WAYFAIR, LLC·Winsome·Susanne HearneyUPSCompleted
    • 94339
      94339
      ×1part D · FRONT PANELctrl 047804vendor SKC
  • 2025-01-141154069802 WAYFAIR, LLC·Winsome·Woody HolmesUPSCompleted
    • 94339
      94339
      ×1part P · BOTTOM BOARD DRAWERctrl 047804vendor SKC
  • 2025-01-14115411—·Winsome·SANDRA RAABUPSCompleted
    • 94339
      94339
      ×1part L · FRONT PANEL DRAWER ctrl R2-047804-SKCvendor SKC
  • 2025-01-131153869944 AMAZON.COM SERVICES LLC·Winsome·Jacqueline DriessenUPSCompleted
    The hex screw was missing from the package. The pull-down door damage may have been done by the installer.
    • 94339
      94339
      ×1part V · Hex Screwctrl 047923vendor SKCMissing
    • 94339
      94339
      ×1part F · Pull-Down Doorctrl 047923vendor SKCDamaged
  • 2024-12-17115099—·Winsome·KATHRYN HOFMANUSPSCompleted
    • 94339
      94339
      ×10part W · WOOD PLUGS ctrl R2-047804-SKCvendor SKCMissing
  • 2024-11-181148639802 WAYFAIR, LLC·Winsome·Judy SpataroUSPSCompleted
    Received 2 hinges same. marked incorrectly
    • 94339
      94339
      ×1part R · Arm hinge leftctrl 047804vendor SKCDefective
    • 94339
      94339
      ×1part S · Arm hinge rightctrl 047804vendor SKCDefective
    “Received wrong part”
    “Received wrong part”
  • 2024-10-28114698—·Canada·MADELEINE LEVESQUEUPS CanadaCompleted
    The wood dowel hole and the screw hole are reversed and cannot be connected to the side part
    • 94339
      94339
      ×1part P · BOTTOM BOARD DRAWER ctrl 047804vendor SKCMissing
    “Missing”
  • 2024-10-16114600Winsome·Winsome·Marie PriorUPSCompleted
    • 94339
      94339
      ×1part F · Pull down doorctrl 047462vendor SKCDamaged
    “Damaged”
  • 2024-08-20114183—·Winsome·TAMI INDREHUSUSPSCompleted
    • 94339
      94339
      ×1part H · MIDDLE PANEL ctrl 047462vendor SKC
    • 94339
      94339
      ×10part V · HEX SCREW ctrl 047462vendor SKC
    “MAGNET LATCH ON MIDDLE PANEL”
  • 2024-08-14114143Amazon·Winsome·Jeanette WilliamsUSPSCompleted
    • 94339
      94339
      ×1part X · Loop handlectrl 047462vendor SKCDamaged
    “damaged”
  • 2024-06-11113684online·Winsome·Larry(Chip) LaddUPSCompleted
    • 94339
      94339
      ×1part L · Front Panel of drawerctrl 047462vendor SKC
    • 94339
      94339
      ×1part X · LoopHandlectrl 047462vendor SKC
    “was not in original order”
    “ring broke when screwing into wood”
▶Returns(under construction)from parthist · all reasons, not just CS-touched
Returns in window
9
Sold in window
1,835
Return rate
0.49%
Vs replacements
-55
fewer returns than replacements (open or no-return cases)
All locations, all customers — BU and vendor filters don't apply to ERP returns. Parthist sync only retains the last ~2 years, so longer windows are capped accordingly.