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Replacements

synced May 21, 2:57 PM
Spiking SKUs
Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26
SKURecentBaseline/movs Baseline
20633
20633
183.02.0×
94084
94084
131.62.8×
40524
40524
122.02.0×
16577
16577
80.893.0×
94427
94427
81.41.8×
Regressing vendors
Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26
No vendor meets the regression threshold (≥5 recent, ≥1.5× baseline).
Hot control numbers
Recent: Mar '26 – May '26 · BU/vendor filters don't apply (control facts aren't tagged)
SKUControl #VendorRecentShareBaseline
94828
94828
048584YUDSHENG CO., LTD.1381%8
20633
20633
048631S. KIJCHAI COMPANY LIMITED739%2
42820
42820
048594YUDSHENG CO., LTD.778%5
20633
20633
048643-SKCNEW—739%—
94594
94594
048819NEWCHOKCHOKUL COMPANY LIMITED646%—
94084
94084
048831-KSNEW—646%—
33517
33517
048766YUDSHENG CO., LTD.542%1
SKU
10792×
Business unit
WINWBCWBKAll
Window
6 months12 months2 years
Stack by
NoneSKULocVendorControl #Reason
42 replacement items in window — 2.10% of 2,003 units sold across 14 buckets.
Rate = replacement items ÷ units sold (parthist). Sold counts aren't BU-filtered, so rates may be slightly off when a single BU is selected.
Top control numbers in window
Control #VendorItems
044023—9
046494EAST COAST FURNITECH PUBLIC COMPANY LIMITED7
048178S. KIJCHAI COMPANY LIMITED4
046565EAST COAST FURNITECH PUBLIC COMPANY LIMITED4
111-9716273-9307408—2
042059—2
043313—2
046763EAST COAST FURNITECH PUBLIC COMPANY LIMITED2
046711EAST COAST FURNITECH PUBLIC COMPANY LIMITED2
048157S. KIJCHAI COMPANY LIMITED1
048185EAST COAST FURNITECH PUBLIC COMPANY LIMITED1
R3—1
000—1
042346—1
046709S. KIJCHAI COMPANY LIMITED1
046710EAST COAST FURNITECH PUBLIC COMPANY LIMITED1
047215S. KIJCHAI COMPANY LIMITED1
Replacement requestsindividual records from CS, with damage photos
30 records
  • 2026-03-131181729944 AMAZON.COM SERVICES LLC·Winsome·Angelina RichardUSPSCompleted
    • 10792
      ×2part O · WHEEL ctrl 111-9716273-9307408Damaged
    • 10792
      ×2part P · LOCKING WHEEL ctrl 111-9716273-9307408
  • 2025-12-301176801049 THE THARPE COMPANY, INC.·Winsome·CARI S MOORMANUPSCompleted
    • 10792
      ×1part A · Top PanelDamaged
    • 10792
      ×1part E · Back PanelDamaged
    “silver screws”
    “silver screws”
  • 2025-12-01117449—·Winsome·BREANNA FLORAUSPSCompleted
    • 10792
      ×10part DD · SMALL WOOD DOWELS
  • 2025-09-301170863320·Winsome·Dawn OwensUSPSCompleted
    Instructions label the Large dowel as CC. Parts bag labels Large dowel as DD. Instructions label the Small dowel as DD. Parts bag labels Small dowel as CC. I'm not sure if the instructions are wrong or the parts bag was mis-labeled but as a result I used the small dowel where the large dowel goes (because I was following instructions and using CC as labeled on the bag) and now I don't have enough to complete the drawers. I attempted to purchase small dowels at Lowe's Home Improvement where I purchased the Halifax but unfortunately, even though they were the right length the smallest dowels they had are still too large a diameter to fit in the hole. Now I have to either wait for parts from you or disassemble the entire thing to get the small dowels out and reassemble it correctly using the mislabeled larger dowels that should've been used in the first place but weren't because something you did during manufacturing (either in printing instructions or labeling the bag) is wrong. I purchased 3 of these Halifax cabinets and every single one of them has this problem. This is incredibly frustrating. I attempted to include a photo of both the instructions and the parts bag but your system would only allow 1 photo, which is of an unopened bag of parts from one of the other two Halifax cabinets still awaiting assembly. I am including a request for BOTH parts since your instructions and parts labels are contradictory and I can't possibly know which one I'm supposed to request. When I post a review of this product on the Lowe's website I will make sure to include photos of the instructions and the parts bag so other shoppers can be aware of this problem and avoid the aggravation I'm experiencing.
    • 10792
      ×14part CC · Large Wood Dowelctrl 048178vendor SKCDefective
    • 10792
      ×14part DD · Small Wood Dowelctrl 048178vendor SKCDefective
  • 2025-09-23117054—·Winsome·BEVERLY BURNSUSPSCompleted
    • 10792
      ×2part O · WHEELctrl 042059vendor EASTCOAST
    • 10792
      ×2part P · LOCKING WHEELctrl 042059vendor EASTCOAST
    “PP - 005281881 - OK”
    “PP - 005281881 - OK”
  • 2025-08-19116864—·Winsome·Annie SmythUSPSCompleted
    • 10792
      ×1part P · Locking Wheel
    “PP - 005268739 - OK”
  • 2025-08-05116768—·Winsome·Susan WeinerUSPSCompleted
    • 10792
      ×2part O · Wheelctrl 043313vendor EASTCOAST
    • 10792
      ×2part P · Locking Wheelctrl 043313vendor EASTCOAST
    “PP - 005263680 - OK”
    “PP - 005263680 - OK”
  • 2025-07-28116716Amazon·Winsome·Carol LinUSPSCompleted
    They are not missing they are wrong! If you don’t send me the correct parts within 2 days so that I have time to put it together, I will request a full refund from Amazon.
    • 10792
      ×1part Hardware · Hardwarectrl 048157vendor SKC
  • 2025-06-12116451Amazon·Winsome·Brianne WaldochUSPSCompleted
    • 10792
      ×2part GG · Mounting bracket? Cam connector?ctrl 048185vendor EASTCOASTDefective
  • 2025-03-171159309944 AMAZON.COM SERVICES LLC·Winsome·Emma DuhrssenUSPSCompleted
    • 10792
      ×2part P · locking wheelctrl R3Damaged
  • 2025-03-101158861049 THE THARPE COMPANY, INC.·Winsome·PETE LEAVITTUSPSCompleted
    • 10792
      ×8part DD · SMALL WOOD DOWEL ctrl 048178vendor SKC
    • 10792
      ×3part FF · CAM LOCK SCREW LONGctrl 048178vendor SKC
  • 2025-02-12115711Amazon·Winsome·Sandra PrinceUPSCompleted
    • 10792
      ×1part K · Drawer Rail (Left)ctrl 046565vendor EASTCOASTMissing
    • 10792
      ×1part L · Drawer Rail (Right)ctrl 046565vendor EASTCOASTMissing
    • 10792
      ×1part M · Drawer Guide (Left)ctrl 046565vendor EASTCOASTMissing
    • 10792
      ×1part N · Drawer Guide (Right)ctrl 046565vendor EASTCOASTMissing
  • 2025-02-05115638Amazon·Winsome·Jenny FromsdorfUSPSCompleted
    Was short 4 for 2 of the drawers
    • 10792
      ×4part HH · Cam screwctrl 000Missing
  • 2025-01-06115261—·Winsome·ANAYELI KOLEHMAINENUPSCompleted
    • 10792
      ×1part H · RIGHT PANEL DRAWER ctrl 046763vendor EASTCOAST
  • 2024-12-30115209Amazon·Winsome·Liz DrouinUSPSCompleted
    • 10792
      ×1part Aa · Phillips screwctrl 046763vendor EASTCOASTMissing
  • 2024-11-081147889936 HOME DEPOT SUPPLY·Winsome·JUNE LONG-SCHUMANUPSCompleted
    • 10792
      ×1part J1 · BOTTOM BOARD DRAWER ctrl 042346vendor EASTCOAST
  • 2024-11-05114762—·Winsome·JEANETTE K THOMASONUPSCompleted
    the stem ware holder was cracked upon delivery part # L Final Details for Order #111-9844674-5030668 Print this page for your records. Order Placed: October 9, 2024 Amazon.com order number: 111-9844674-5030668 Order Total: $127.50 Shipped on October 12, 2024 Items Ordered Price 1 of: Winsome Newport 40.16 x 50 x 17.87-Inch Wood Expandable Counter Wine Bar, Antique Walnut (94350) Sold by: Amazon.com Services, Inc Supplied by: Other Condition: New $118.06 Shipping Address: teresita jones 3384 MOUNT ZION RD APT 5103 STOCKBRIDGE, GA 30281-7874 United States Shipping Speed: Standard Shipping Payment information Payment Method: Bank account: -707 Billing address teresita jones 3384 MOUNT ZION RD APT 5103 STOCKBRIDGE, GA 30281-7874 United States Item(s) Subtotal: $118.06 Shipping & Handling: $0.00 ----- Total before tax: $118.06 Estimated tax to be collected: $9.44 ----- Grand Total: $127.50 To view the status of your order, return to Order Summary. Conditions of Use | Privacy Notice © 1996-2024, Amazon.com, Inc. or its affiliates
    • 10792
      ×1part G · LEFT PANEL DRAWER ctrl 046494vendor EASTCOAST
    • 10792
      ×1part H · RIGHT PANEL DRAWER ctrl 046494vendor EASTCOAST
  • 2024-11-041147489944 AMAZON.COM SERVICES LLC·Winsome·Lauren ClausUPSCompleted
    I am missing all pieces of J bottom board (drawer)
    • 10792
      ×7part J · Bottom board (drawer)ctrl 046494vendor EASTCOASTMissing
    “Missing”
  • 2024-11-041147519944 AMAZON.COM SERVICES LLC·Winsome·Jeanette K. ThomasonUSPSCompleted
    Some of wheels on drawer slides are bent. Have not completed assembly, due to this
    • 10792
      ×1part hardware · Hardwarectrl 046494vendor EASTCOAST
  • 2024-10-30114720—·Winsome·Holly DonaldUPSCompleted
    • 10792
      ×4part M · Left Drawer Guidectrl 046494vendor EASTCOASTDefective
    • 10792
      ×4part N · Right Drawer Guidectrl 046494vendor EASTCOASTDefective
    “Bent. Could not get wheels to go in from drawer rails.”
    “Bent. Could not get wheels to go in from drawer rails.”
  • 2024-10-29114714—·Winsome·Denise RiggoUSPSCompleted
    Broken
    • 10792
      ×2part O · WHEEL
    • 10792
      ×2part P · LOCKING WHEEL
    “PP - 005157914 - OK. 32mm”
    “PP - 005157914 - OK. 32mm”
  • 2024-10-23114656—·Winsome·Angela RonzioUPSCompleted
    • 10792
      ×1part F · Front Panel Drawerctrl 046709vendor SKC
    “Damaged”
  • 2024-10-22114645Amazon·Winsome·Holly DonaldUSPSCompleted
    Drawer guides arrived in an intact box but are bent.
    • 10792
      ×1part hardware · Hardwarectrl 046494vendor EASTCOAST
  • 2024-09-19114408Amazon·Winsome·Yazmin WingateUSPSCompleted
    • 10792
      ×2part P · Locking wheel
    “missing”
  • 2024-08-12114126Amazon·Winsome·John David BradyUSPSCompleted
    • 10792
      ×1part AA · Philips Screwctrl 046710vendor EASTCOAST
    “missing”
  • 2024-08-07114086Amazon·Winsome·Eileen EimermannUPSCompleted
    I love this cabinet but on my first drawer, I tried to remove the front due to an issue with the cam locks and ended up splitting both G and H where the screws go. So mad at myself. Thank you so much.
    • 10792
      ×1part G · Left Panel (Drawer)ctrl 046711vendor EASTCOAST
    • 10792
      ×1part H · Right Panel (Drawer)ctrl 046711vendor EASTCOAST
    “I split the wood trying to remove to tighten”
    “Same as above”
  • 2024-08-05114052Amazon·Winsome·Cinda LudeUPSCompleted
    • 10792
      ×1part N · Drawer Guide Right
    “broken”
  • 2024-07-15113873—·Winsome·Sara GarciaUPSCompleted
    • 10792
      ×1part F · Front Panel Drawerctrl 044023vendor SKC
    • 10792
      ×1part G · Left Panel Drawerctrl 044023vendor SKC
    • 10792
      ×1part I · Back Panel Drawerctrl 044023vendor SKC
    • 10792
      ×1part J · Bottom Board Drawerctrl 044023vendor SKC
    • 10792
      ×7part K · Left Drawer Railctrl 044023vendor SKC
    • 10792
      ×7part L · Right Drawer Railctrl 044023vendor SKC
    • 10792
      ×7part M · Left Drawer Guidectrl 044023vendor SKC
    • 10792
      ×7part N · Right Drawer Guidectrl 044023vendor SKC
    • 10792
      ×1part hardware · All Hardwarectrl 044023vendor SKC
    “PP - 005114793 - OK”
    “PP - 005114793 - OK”
    “PP - 005114793 - OK”
    “PP - 005114793 - OK”
    “PP - 005114793 - OK”
    “PP - 005114793 - OK”
    “PP - 005114793 - OK”
    “PP - 005114793 - OK”
    “PP - 005114793 - OK”
  • 2024-07-09113851—·Winsome·Beth BunnUPSCompleted
    • 10792
      ×7part K · Drawer Rail Left
    • 10792
      ×7part L · Drawer Rail Right
    • 10792
      ×7part M · Drawer Guide Left
    • 10792
      ×7part N · Drawer Guide Right
    • 10792
      ×28part AA · Phillips Screw
    • 10792
      ×28part LL · Small Screw B
  • 2024-06-27113775—·Winsome·Angela KuangUSPSCompleted
    • 10792
      ×2part O · Wheel
    • 10792
      ×2part P · Locking Wheel
    “Broken. 32mm Hole Distance.”
    “Broken. 32mm Hole Distance.”
▶Returns(under construction)from parthist · all reasons, not just CS-touched
Returns in window
1
Sold in window
2,003
Return rate
0.05%
Vs replacements
-41
fewer returns than replacements (open or no-return cases)
All locations, all customers — BU and vendor filters don't apply to ERP returns. Parthist sync only retains the last ~2 years, so longer windows are capped accordingly.