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Replacements

synced May 21, 2:57 PM
Spiking SKUs
Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26
SKURecentBaseline/movs Baseline
20633
20633
183.02.0×
94084
94084
131.62.8×
40524
40524
122.02.0×
16577
16577
80.893.0×
94427
94427
81.41.8×
Regressing vendors
Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26
No vendor meets the regression threshold (≥5 recent, ≥1.5× baseline).
Hot control numbers
Recent: Mar '26 – May '26 · BU/vendor filters don't apply (control facts aren't tagged)
SKUControl #VendorRecentShareBaseline
94828
94828
048584YUDSHENG CO., LTD.1381%8
20633
20633
048631S. KIJCHAI COMPANY LIMITED739%2
42820
42820
048594YUDSHENG CO., LTD.778%5
20633
20633
048643-SKCNEW—739%—
94594
94594
048819NEWCHOKCHOKUL COMPANY LIMITED646%—
94084
94084
048831-KSNEW—646%—
33517
33517
048766YUDSHENG CO., LTD.542%1
SKU
10792×
Business unit
WINWBCWBKAll
Window
6 months12 months2 years
Stack by
NoneSKULocVendorControl #Reason
57 replacement items in window — 2.85% of 2,003 units sold across 16 buckets.
Rate = replacement items ÷ units sold (parthist). Sold counts aren't BU-filtered, so rates may be slightly off when a single BU is selected.
Top SKUs in window
SKUItems
10792
10792
57
Replacement requestsindividual records from CS, with damage photos
30 records
  • 2026-03-131181729944 AMAZON.COM SERVICES LLC·Winsome·Angelina RichardUSPSCompleted
    • 10792
      10792
      ×2part O · WHEEL ctrl 111-9716273-9307408Damaged
    • 10792
      10792
      ×2part P · LOCKING WHEEL ctrl 111-9716273-9307408
  • 2025-12-301176801049 THE THARPE COMPANY, INC.·Winsome·CARI S MOORMANUPSCompleted
    • 10792
      10792
      ×1part A · Top PanelDamaged
    • 10792
      10792
      ×1part E · Back PanelDamaged
    “silver screws”
    “silver screws”
  • 2025-12-01117449—·Winsome·BREANNA FLORAUSPSCompleted
    • 10792
      10792
      ×10part DD · SMALL WOOD DOWELS
  • 2025-09-301170863320·Winsome·Dawn OwensUSPSCompleted
    Instructions label the Large dowel as CC. Parts bag labels Large dowel as DD. Instructions label the Small dowel as DD. Parts bag labels Small dowel as CC. I'm not sure if the instructions are wrong or the parts bag was mis-labeled but as a result I used the small dowel where the large dowel goes (because I was following instructions and using CC as labeled on the bag) and now I don't have enough to complete the drawers. I attempted to purchase small dowels at Lowe's Home Improvement where I purchased the Halifax but unfortunately, even though they were the right length the smallest dowels they had are still too large a diameter to fit in the hole. Now I have to either wait for parts from you or disassemble the entire thing to get the small dowels out and reassemble it correctly using the mislabeled larger dowels that should've been used in the first place but weren't because something you did during manufacturing (either in printing instructions or labeling the bag) is wrong. I purchased 3 of these Halifax cabinets and every single one of them has this problem. This is incredibly frustrating. I attempted to include a photo of both the instructions and the parts bag but your system would only allow 1 photo, which is of an unopened bag of parts from one of the other two Halifax cabinets still awaiting assembly. I am including a request for BOTH parts since your instructions and parts labels are contradictory and I can't possibly know which one I'm supposed to request. When I post a review of this product on the Lowe's website I will make sure to include photos of the instructions and the parts bag so other shoppers can be aware of this problem and avoid the aggravation I'm experiencing.
    • 10792
      10792
      ×14part CC · Large Wood Dowelctrl 048178vendor SKCDefective
    • 10792
      10792
      ×14part DD · Small Wood Dowelctrl 048178vendor SKCDefective
  • 2025-09-23117054—·Winsome·BEVERLY BURNSUSPSCompleted
    • 10792
      10792
      ×2part O · WHEELctrl 042059vendor EASTCOAST
    • 10792
      10792
      ×2part P · LOCKING WHEELctrl 042059vendor EASTCOAST
    “PP - 005281881 - OK”
    “PP - 005281881 - OK”
  • 2025-08-19116864—·Winsome·Annie SmythUSPSCompleted
    • 10792
      10792
      ×1part P · Locking Wheel
    “PP - 005268739 - OK”
  • 2025-08-05116768—·Winsome·Susan WeinerUSPSCompleted
    • 10792
      10792
      ×2part O · Wheelctrl 043313vendor EASTCOAST
    • 10792
      10792
      ×2part P · Locking Wheelctrl 043313vendor EASTCOAST
    “PP - 005263680 - OK”
    “PP - 005263680 - OK”
  • 2025-07-28116716Amazon·Winsome·Carol LinUSPSCompleted
    They are not missing they are wrong! If you don’t send me the correct parts within 2 days so that I have time to put it together, I will request a full refund from Amazon.
    • 10792
      10792
      ×1part Hardware · Hardwarectrl 048157vendor SKC
  • 2025-06-12116451Amazon·Winsome·Brianne WaldochUSPSCompleted
    • 10792
      10792
      ×2part GG · Mounting bracket? Cam connector?ctrl 048185vendor EASTCOASTDefective
  • 2025-03-171159309944 AMAZON.COM SERVICES LLC·Winsome·Emma DuhrssenUSPSCompleted
    • 10792
      10792
      ×2part P · locking wheelctrl R3Damaged
  • 2025-03-101158861049 THE THARPE COMPANY, INC.·Winsome·PETE LEAVITTUSPSCompleted
    • 10792
      10792
      ×8part DD · SMALL WOOD DOWEL ctrl 048178vendor SKC
    • 10792
      10792
      ×3part FF · CAM LOCK SCREW LONGctrl 048178vendor SKC
  • 2025-02-12115711Amazon·Winsome·Sandra PrinceUPSCompleted
    • 10792
      10792
      ×1part K · Drawer Rail (Left)ctrl 046565vendor EASTCOASTMissing
    • 10792
      10792
      ×1part L · Drawer Rail (Right)ctrl 046565vendor EASTCOASTMissing
    • 10792
      10792
      ×1part M · Drawer Guide (Left)ctrl 046565vendor EASTCOASTMissing
    • 10792
      10792
      ×1part N · Drawer Guide (Right)ctrl 046565vendor EASTCOASTMissing
  • 2025-02-05115638Amazon·Winsome·Jenny FromsdorfUSPSCompleted
    Was short 4 for 2 of the drawers
    • 10792
      10792
      ×4part HH · Cam screwctrl 000Missing
  • 2025-01-06115261—·Winsome·ANAYELI KOLEHMAINENUPSCompleted
    • 10792
      10792
      ×1part H · RIGHT PANEL DRAWER ctrl 046763vendor EASTCOAST
  • 2024-12-30115209Amazon·Winsome·Liz DrouinUSPSCompleted
    • 10792
      10792
      ×1part Aa · Phillips screwctrl 046763vendor EASTCOASTMissing
  • 2024-11-081147889936 HOME DEPOT SUPPLY·Winsome·JUNE LONG-SCHUMANUPSCompleted
    • 10792
      10792
      ×1part J1 · BOTTOM BOARD DRAWER ctrl 042346vendor EASTCOAST
  • 2024-11-05114762—·Winsome·JEANETTE K THOMASONUPSCompleted
    the stem ware holder was cracked upon delivery part # L Final Details for Order #111-9844674-5030668 Print this page for your records. Order Placed: October 9, 2024 Amazon.com order number: 111-9844674-5030668 Order Total: $127.50 Shipped on October 12, 2024 Items Ordered Price 1 of: Winsome Newport 40.16 x 50 x 17.87-Inch Wood Expandable Counter Wine Bar, Antique Walnut (94350) Sold by: Amazon.com Services, Inc Supplied by: Other Condition: New $118.06 Shipping Address: teresita jones 3384 MOUNT ZION RD APT 5103 STOCKBRIDGE, GA 30281-7874 United States Shipping Speed: Standard Shipping Payment information Payment Method: Bank account: -707 Billing address teresita jones 3384 MOUNT ZION RD APT 5103 STOCKBRIDGE, GA 30281-7874 United States Item(s) Subtotal: $118.06 Shipping & Handling: $0.00 ----- Total before tax: $118.06 Estimated tax to be collected: $9.44 ----- Grand Total: $127.50 To view the status of your order, return to Order Summary. Conditions of Use | Privacy Notice © 1996-2024, Amazon.com, Inc. or its affiliates
    • 10792
      10792
      ×1part G · LEFT PANEL DRAWER ctrl 046494vendor EASTCOAST
    • 10792
      10792
      ×1part H · RIGHT PANEL DRAWER ctrl 046494vendor EASTCOAST
  • 2024-11-041147489944 AMAZON.COM SERVICES LLC·Winsome·Lauren ClausUPSCompleted
    I am missing all pieces of J bottom board (drawer)
    • 10792
      10792
      ×7part J · Bottom board (drawer)ctrl 046494vendor EASTCOASTMissing
    “Missing”
  • 2024-11-041147519944 AMAZON.COM SERVICES LLC·Winsome·Jeanette K. ThomasonUSPSCompleted
    Some of wheels on drawer slides are bent. Have not completed assembly, due to this
    • 10792
      10792
      ×1part hardware · Hardwarectrl 046494vendor EASTCOAST
  • 2024-10-30114720—·Winsome·Holly DonaldUPSCompleted
    • 10792
      10792
      ×4part M · Left Drawer Guidectrl 046494vendor EASTCOASTDefective
    • 10792
      10792
      ×4part N · Right Drawer Guidectrl 046494vendor EASTCOASTDefective
    “Bent. Could not get wheels to go in from drawer rails.”
    “Bent. Could not get wheels to go in from drawer rails.”
  • 2024-10-29114714—·Winsome·Denise RiggoUSPSCompleted
    Broken
    • 10792
      10792
      ×2part O · WHEEL
    • 10792
      10792
      ×2part P · LOCKING WHEEL
    “PP - 005157914 - OK. 32mm”
    “PP - 005157914 - OK. 32mm”
  • 2024-10-23114656—·Winsome·Angela RonzioUPSCompleted
    • 10792
      10792
      ×1part F · Front Panel Drawerctrl 046709vendor SKC
    “Damaged”
  • 2024-10-22114645Amazon·Winsome·Holly DonaldUSPSCompleted
    Drawer guides arrived in an intact box but are bent.
    • 10792
      10792
      ×1part hardware · Hardwarectrl 046494vendor EASTCOAST
  • 2024-09-19114408Amazon·Winsome·Yazmin WingateUSPSCompleted
    • 10792
      10792
      ×2part P · Locking wheel
    “missing”
  • 2024-08-12114126Amazon·Winsome·John David BradyUSPSCompleted
    • 10792
      10792
      ×1part AA · Philips Screwctrl 046710vendor EASTCOAST
    “missing”
  • 2024-08-07114086Amazon·Winsome·Eileen EimermannUPSCompleted
    I love this cabinet but on my first drawer, I tried to remove the front due to an issue with the cam locks and ended up splitting both G and H where the screws go. So mad at myself. Thank you so much.
    • 10792
      10792
      ×1part G · Left Panel (Drawer)ctrl 046711vendor EASTCOAST
    • 10792
      10792
      ×1part H · Right Panel (Drawer)ctrl 046711vendor EASTCOAST
    “I split the wood trying to remove to tighten”
    “Same as above”
  • 2024-08-05114052Amazon·Winsome·Cinda LudeUPSCompleted
    • 10792
      10792
      ×1part N · Drawer Guide Right
    “broken”
  • 2024-07-15113873—·Winsome·Sara GarciaUPSCompleted
    • 10792
      10792
      ×1part F · Front Panel Drawerctrl 044023vendor SKC
    • 10792
      10792
      ×1part G · Left Panel Drawerctrl 044023vendor SKC
    • 10792
      10792
      ×1part I · Back Panel Drawerctrl 044023vendor SKC
    • 10792
      10792
      ×1part J · Bottom Board Drawerctrl 044023vendor SKC
    • 10792
      10792
      ×7part K · Left Drawer Railctrl 044023vendor SKC
    • 10792
      10792
      ×7part L · Right Drawer Railctrl 044023vendor SKC
    • 10792
      10792
      ×7part M · Left Drawer Guidectrl 044023vendor SKC
    • 10792
      10792
      ×7part N · Right Drawer Guidectrl 044023vendor SKC
    • 10792
      10792
      ×1part hardware · All Hardwarectrl 044023vendor SKC
    “PP - 005114793 - OK”
    “PP - 005114793 - OK”
    “PP - 005114793 - OK”
    “PP - 005114793 - OK”
    “PP - 005114793 - OK”
    “PP - 005114793 - OK”
    “PP - 005114793 - OK”
    “PP - 005114793 - OK”
    “PP - 005114793 - OK”
  • 2024-07-09113851—·Winsome·Beth BunnUPSCompleted
    • 10792
      10792
      ×7part K · Drawer Rail Left
    • 10792
      10792
      ×7part L · Drawer Rail Right
    • 10792
      10792
      ×7part M · Drawer Guide Left
    • 10792
      10792
      ×7part N · Drawer Guide Right
    • 10792
      10792
      ×28part AA · Phillips Screw
    • 10792
      10792
      ×28part LL · Small Screw B
  • 2024-06-27113775—·Winsome·Angela KuangUSPSCompleted
    • 10792
      10792
      ×2part O · Wheel
    • 10792
      10792
      ×2part P · Locking Wheel
    “Broken. 32mm Hole Distance.”
    “Broken. 32mm Hole Distance.”
▶Returns(under construction)from parthist · all reasons, not just CS-touched
Returns in window
1
Sold in window
2,003
Return rate
0.05%
Vs replacements
-56
fewer returns than replacements (open or no-return cases)
All locations, all customers — BU and vendor filters don't apply to ERP returns. Parthist sync only retains the last ~2 years, so longer windows are capped accordingly.