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Replacements

synced May 21, 2:57 PM
Spiking SKUs
Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26
SKURecentBaseline/movs Baseline
20633
20633
183.02.0×
94084
94084
131.62.8×
40524
40524
122.02.0×
16577
16577
80.893.0×
94427
94427
81.41.8×
Regressing vendors
Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26
No vendor meets the regression threshold (≥5 recent, ≥1.5× baseline).
Hot control numbers
Recent: Mar '26 – May '26 · BU/vendor filters don't apply (control facts aren't tagged)
SKUControl #VendorRecentShareBaseline
94828
94828
048584YUDSHENG CO., LTD.1381%8
20633
20633
048631S. KIJCHAI COMPANY LIMITED739%2
42820
42820
048594YUDSHENG CO., LTD.778%5
20633
20633
048643-SKCNEW—739%—
94594
94594
048819NEWCHOKCHOKUL COMPANY LIMITED646%—
94084
94084
048831-KSNEW—646%—
33517
33517
048766YUDSHENG CO., LTD.542%1
SKU
92738×
Business unit
WINWBCWBKAll
Window
6 months12 months2 years
Stack by
NoneSKULocVendorControl #Reason
10 replacement items in window — 3.69% of 271 units sold across 6 buckets.
Rate = replacement items ÷ units sold (parthist). Sold counts aren't BU-filtered, so rates may be slightly off when a single BU is selected.
Top SKUs in window
SKUItems
92738
92738
10
Replacement requestsindividual records from CS, with damage photos
7 records
  • 2025-10-061170972363 BISON COMMERCE·Winsome·Larissa KenneyUSPSCompleted
    • 92738
      92738
      ×12part K · hex screw
  • 2025-09-081169509944 AMAZON.COM SERVICES LLC·Winsome·Emilio VelazquezUPSCompleted
    The part was damaged, apparently, during transport. There was a divot in the Box which translated into a divot in the back panel.
    • 92738
      92738
      ×1part E · Back Panel (Lower)ctrl 044152vendor BANGKOKMASDamaged
  • 2025-06-191164949802 WAYFAIR, LLC·Winsome·Deborah OakleyCompleted
    cancelled by Wayfair
    • 92738
      92738
      ×1part E · BACK PANEL LOWER
  • 2025-06-111164435355 123STORES, INC.·Winsome·karla GalvanUPSCompleted
    • 92738
      92738
      ×1part H · Divider board (horizontal)ctrl 044152vendor BANGKOKMASMissing
  • 2025-04-21116160—·Winsome·MATTHEW CORDOVAUPSCompleted
    • 92738
      92738
      ×1part D · BACK PANEL UPPER ctrl 044152-BMWvendor BANGKOKMAS
    • 92738
      92738
      ×1part E · BACK PANEL LOWER ctrl 044152-BMWvendor BANGKOKMAS
  • 2024-11-041147451750 AMAZON.COM DROP SHIP·Winsome·Julie BergesonUPSCompleted
    I have attempted to fax in the paperwork on October 23rd the 26th and on the 29th and I have had no response from anyone. Do you please acknowledge receipt of this request I need one replacement piece as I was sent to duplicate and missing the left side panel.
    • 92738
      92738
      ×1part F · Left panelctrl 044152vendor BANGKOKMASMissing
    “Missing”
  • 2024-10-141145699779 TARGET.COM·Winsome·Kathleen J WingUPSCompleted
    Very disappointed in that most of the wood pieces are damaged or scratched
    • 92738
      92738
      ×1part A · Top Panelctrl 044152vendor BANGKOKMAS
    • 92738
      92738
      ×1part C · Lower Shelfctrl 044152vendor BANGKOKMAS
    • 92738
      92738
      ×2part O · side panel drawerctrl 044152vendor BANGKOKMAS
    “damaged”
    “damaged”
    “damaged”
▶Returns(under construction)from parthist · all reasons, not just CS-touched
Returns in window
7
Sold in window
271
Return rate
2.58%
Vs replacements
-3
fewer returns than replacements (open or no-return cases)
All locations, all customers — BU and vendor filters don't apply to ERP returns. Parthist sync only retains the last ~2 years, so longer windows are capped accordingly.