Replacements

synced May 21, 2:57 PM

Spiking SKUs

Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26

SKU	Recent	Baseline/mo	vs Baseline
20633	18	3.0	2.0×
94084	13	1.6	2.8×
40524	12	2.0	2.0×
16577	8	0.89	3.0×
94427	8	1.4	1.8×

Regressing vendors

Recent: Mar '26 – May '26 · Baseline: Jun '25 – Feb '26

No vendor meets the regression threshold (≥5 recent, ≥1.5× baseline).

Hot control numbers

Recent: Mar '26 – May '26 · BU/vendor filters don't apply (control facts aren't tagged)

SKU	Control #	Vendor	Recent	Share	Baseline
94828	048584	YUDSHENG CO., LTD.	13	81%	8
20633	048631	S. KIJCHAI COMPANY LIMITED	7	39%	2
42820	048594	YUDSHENG CO., LTD.	7	78%	5
20633	048643-SKCNEW	—	7	39%	—
94594	048819NEW	CHOKCHOKUL COMPANY LIMITED	6	46%	—
94084	048831-KSNEW	—	6	46%	—
33517	048766	YUDSHENG CO., LTD.	5	42%	1

SKU

94402×

Business unit

WIN WBC WBK All

Window

6 months 12 months 2 years

Stack by

None SKU Loc Vendor Control #Reason

25 replacement items in window — 3.05% of 820 units sold across 13 buckets.

Rate = replacement items ÷ units sold (parthist). Sold counts aren't BU-filtered, so rates may be slightly off when a single BU is selected.

Top SKUs in window

SKU	Items
94402	25

Replacement requestsindividual records from CS, with damage photos

18 records

2026-03-101181599802 WAYFAIR, LLC·Winsome·Louise AloupisUPSCompleted
- 94402×1part A · TOP ctrl 048575-ksvendor KIJSIRI
2026-02-18118053Amazon·Winsome·Saloni BhansaliUPSCompleted
The door swings the wrong direction and I am not able to use it.
- 94402×1part E1 · Doorctrl 048603vendor KIJSIRIDefective
2026-02-131180291764 KOHLS.COM·Winsome·Evelyn LindseyUPSCompleted
This cabinet looks beautiful in the pictures. We are excited about seeing the finished product in our dining room! We look forward to putting it together after receiving the replacement parts. The parts are obviously fragile, but we were surprised by the extent of the damage.
- 94402×1part B1 · Left Panelctrl 048575vendor KIJSIRIDamaged
- 94402×1part C1 · Right Panelctrl 048575vendor KIJSIRIDefective
- 94402×1part D1 · Back Panelctrl 048575vendor KIJSIRIDamaged
pdf
2026-01-121177891750 AMAZON.COM DROP SHIP·Winsome·Carrie DelimUPSCompleted
Front drawer panel damaged
- 94402×1part J1 · Front panel drawerctrl 048603vendor KIJSIRIDamaged
2025-12-03117478Amazon·Winsome·Richard HaddockUSPSCompleted
- 94402×18part R1 · Small screwctrl 048575vendor KIJSIRIMissing
2025-10-311172699944 AMAZON.COM SERVICES LLCA·Winsome·Robert DeanUPSCompleted
This is my second request. I have received no response from my earlier inquiry.
- 94402×1part A1 · Top panelctrl 048603vendor KIJSIRIDefective
2025-09-241170639944 AMAZON.COM SERVICES LLC·Winsome·Jim MannUPSCompleted
Corner of Top Panel arrived damaged.
- 94402×1part A1 · Top Panelctrl 048293vendor KIJSIRIDamaged
2025-09-151170103785 PEPE DEALS INC·Winsome·Keith HedgesUSPSCompleted
- 94402×1part Hardware · Hardwarectrl 048293vendor KIJSIRI
2025-08-131168221750 AMAZON.COM DROP SHIP·Winsome·Les AdkinsUPSCompleted
One corner of shipping box damaged. Several pieces damaged, but the only one that shows or really matters is the Top Panel. Please advise.
- 94402×1part A1 · Top Panelctrl 048293vendor KIJSIRIDamaged
2025-08-05116765—·Winsome·Amy ClemonsUSPSCompleted
- 94402×1part HARDWARE · HARDWARE PACKETMissing
“PP - 005263677 - OK”
2025-07-311167389944·Winsome·Sarah HarmonUPSCompleted
Wood was chipped on top panel of cupboard upon receiving the item.
- 94402×1part A1 · Top Panelctrl 048293vendor KIJSIRIDamaged
2025-05-01116217Amazon·Winsome·Stephen AndersonUPSCompleted
The back panel was damaged in shipment. Then noticed the panel was damaged also
- 94402×1part D1 · Back panelctrl 048125vendor KIJSIRIDamaged
- 94402×1part B1 · Left panelctrl 048125vendor KIJSIRIDamaged
2025-04-221161659802 WAYFAIR, LLC·Winsome·Ann Frances McFaddenUPSCompleted
- 94402×1part H1 · MIDDLE/BOTTOM PANEL ctrl R1-048125vendor KIJSIRI
2024-10-07114527—·Winsome·Richinda BrowerUPSCompleted
there were no screws or hardware included in the box. Also, the back panel was cracked.
- 94402×1part D1 · Back Panelctrl 045497vendor SKC
- 94402×1part Hardware · Hardware Packetctrl 045497vendor SKC
“Cracked.”
“Missing.”
2024-09-16114383—·Winsome·Joyce L HynesUPSCompleted
- 94402×1part Drawer · Drawerctrl 044137vendor KIJSIRI
“Orig 114333 - received parts. Screw holes do not line up. Please check to make sure the holes in the drawer are aligned before sending. Thanks.”
2024-09-09114333Amazon·Winsome·Joyce L HynesUPSCompleted
Hello, I have some missing and defective parts I need replacrd please. There is also a few scratches and nicks on different parts of the cabinet that need to be covered up/colored in with some type coverup marker or stain. all for Winsome 94402 Pantry Cupboard with Door, Antique Walnut. Thank you, Joyce Hynes
- 94402×1part i1 · Left Panel Drawerctrl 044137vendor KIJSIRI
- 94402×1part L1 · Back Panel Drawerctrl 044137vendor KIJSIRI
- 94402×2part T1 · Wood Dowelctrl 044137vendor KIJSIRI
- 94402×4part Q1 · Screwsctrl 044137vendor KIJSIRI
“defective”
“defective”
“missing”
“missing”
2024-07-26113976—·Winsome·GLORY HARNOISUPSCompleted
- 94402×1part A1 · TOP PANEL ctrl 044137vendor KIJSIRI
2024-07-161139093000 WALMART.COM DSV·Winsome·Brainard BerryUPSCompleted
- 94402×1part F1 · SHELFctrl 044137vendor KIJSIRI
“CORNER DAMAGE”

▶Returns(under construction)from parthist · all reasons, not just CS-touched

Returns in window

Sold in window

820

Return rate

0.37%

Vs replacements

-22

fewer returns than replacements (open or no-return cases)

All locations, all customers — BU and vendor filters don't apply to ERP returns. Parthist sync only retains the last ~2 years, so longer windows are capped accordingly.